**About Us**:
We are a leading marketing agency specializing in e-commerce businesses. We help online brands grow through innovative marketing strategies, data-driven decision-making, and expert campaign execution. We are looking for a highly motivated and strategic individual to join our team as a **Client Advocate**, a hybrid role that blends **e-commerce marketing strategy**, **project management**, and **client relationship management**. This position is adecuado for a versatile professional who thrives in a fast-paced environment, excels at building relationships, and is passionate about driving impactful marketing initiatives for online sales growth.
**Role Overview**:
The **Client Advocate**will work closely with the **agency's Chief Strategy Officer**to develop comprehensive **marketing strategies and roadmaps**for our e-commerce clients. This individual will be responsible for the **execution and continuous monitoring**of these roadmaps, ensuring strategic alignment with client objectives. They will oversee marketing initiatives and projects, and ensure customer success by coordinating with specialists responsible for marketing execution. Note: This is a remote position requiring excellent communication with a quick response time.
**Key Responsibilities**:
As a **Client Advocate**, you will serve as a key liaison between the agency and our e-commerce clients, ensuring their marketing goals are met through strategic collaboration and execution.
**Client Strategy & Execution**:
- Work under the guidance of our **Chief Strategy Officer**to understand your assigned clients’ business needs and translate them into actionable marketing strategies and roadmaps.
- Execute and monitor **marketing roadmaps**, ensuring alignment with business goals and performance benchmarks.




- Lead meetings between the agency team and clients, ensuring alignment on strategic initiatives, priorities, and deliverables.
- Act as the primary decision driver, facilitating discussions and guiding stakeholders toward actionable solutions
- Analyze key performance indicators (KPIs), interpret data trends and review financial reports as needed to refine marketing strategies and improve sales performance.
- Collaborate with agency internal teams, clients and any 3rd party resources directed by the clients to ensure that all marketing initiatives align with the overall strategy.
- Conduct market research and competitive analysis to identify trends, opportunities, and gaps in the e-commerce space.
**Client Project & Account Management**:
- Serve as the primary advocate for your assigned clients within the agency, ensuring that their marketing initiatives are executed effectively and delivering results.
- Develop and maintain detailed project plans, budgets, and resource allocation strategies.
- Coordinate cross-functional teams, including creative, content, and performance marketing professionals, to achieve project goals.
- Identify and mitigate potential risks, ensuring seamless project execution.
**Client Engagement & Success**:
- Act as the primary agency representative for assigned clients, proactively managing relationships to foster trust, satisfaction, and long-term success.
- Develop strong relationships by understanding client needs,



challenges, and business objectives.
- Accumulate and expend political capital within client organizations to influence key decisions and drive long-term success.
- Conduct regular check-ins and performance reviews with clients to discuss marketing campaign progress and identify areas for improvement.
- Mediate conflicts and foster collaboration between clients and internal teams to ensure smooth project execution.
- Work collaboratively with clients to refine e-commerce marketing strategies based on insights and evolving goals.
**Performance Reporting**:
- Track, analyze, and report on campaign performance metrics, ensuring transparency and data-driven decision-making.
- Develop and deliver performance reports to clients, highlighting key insights, successes, and areas for improvement.
- Ensure clients have a clear understanding of how their marketing investments are driving business growth and achieving key objectives.
**Qualifications & Skills**:
- **7+ years of experience**in e-commerce marketing strategy, project management, and client relations.
- Proven track record of enabling and achieving **consistent quantifiable growth**for clients in prior engagements.
- Proven experience managing multiple e-commerce projects simultaneously with excellent attention to detail.
- Exceptional **communication and interpersonal**skills including **fluent written and spoken English**, with the ability to build strong client relationships.
- **Data-driven mindset**with a solid grasp of e-commerce marketing analytics, KPIs, and performance measurement tools.
- Experience with e-commerce platforms such as **Shopify, WooCommerce, BigCommerce, or Magento**.
- Proficiency in marketing platforms such as **

📌 Client Advocate (Client Success Manager) (Álvaro Obregón)
🏢 Onda
📍 Álvaro Obregón