The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
- Monitor requirements related to compliance with Corporate Policies
- Monitor and implement corrective actions derived from MCA reviews and other control entities
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 2-5 years of relevant experience
- Proficient in Microsoft Office
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work in fast pace and changing environment




- Ability to analyze data and solve problems
- Proven organizational and time management skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- ** Conocimientos**
Habilidades en manejo y conocimiento básico de computadora.
- ** Objetivo del puesto**
El analista de Dictaminación, se encarga de analizar, investigar y dictaminar las aclaraciones de los clientes, por cargos no reconocidos, así también reclamos con tarjeta presente en el negocio, efectuadas en su tarjeta de débito o crédito.
- ** Objetivo del área**
Atender Aclaraciones de tarjetas de débito y crédito.
- ** Funciones principales del Puesto**
Coordinar a equipos operativos, tecnológicos y administrativos /
- ** Habilidades técnicas / Competencias que debe tener el Candidato**
- Excelentes habilidades para trabajo en equipo y supervisión de equipos de trabajo multidisciplinarios
- Habilidades para transmitir conocimientos específicos de forma práctica y estructurada
- Excelentes habilidades interpersonales de relacionamiento con personal de todos los níveles de una organización.
- Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.
- Atención de problemas de manera inmediata (sentido de urgencia)
- Capacidad de análisis
- Trabajo bajo presión
- Orientación a cumplimiento de objetivos**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex - Ops Support AssociateCiudad de Mexico (Ciudad de México)
🏢 Citi
📍 Ciudad de México