We are looking for a
Senior Application Support Engineer
with strong experience providing
L3 and BAU support for production web applications
.
This is an application support-focused position rather than a traditional software development role. The idóneo candidate is highly skilled in troubleshooting complex production issues, working with
SQL Server
, analyzing application behavior, performing root cause analysis, and debugging
.NET/C# applications
when required.
You will collaborate with US-based development, infrastructure, and business teams, so
advanced English and availability to overlap with US working hours are required
.
What You'll Do
- Provide
L3 and BAU production support
for web-based applications.
- Own complex incidents and application issues through resolution.
- Troubleshoot application errors, bugs, performance issues, and production incidents.
- Perform
root cause analysis (RCA)
and implement preventive solutions for recurring issues.
- Work extensively with
Microsoft SQL Server
to investigate and resolve application and data-related problems.
- Analyze and troubleshoot stored procedures, functions, triggers, views, and queries.
- Debug existing applications built with
C#, ASP.NET, .NET Framework and .NET Core
.
- Implement or collaborate on bug fixes when necessary.
- Support and troubleshoot
SSRS reports
and SQL-based reporting processes.
- Monitor application performance and identify optimization opportunities.
- Collaborate with development and infrastructure teams on complex technical incidents.
- Participate in application updates, patches, testing, and deployments.
- Document troubleshooting procedures, solutions, SOPs, and application support processes.
- Communicate incident status and resolutions effectively to technical and business stakeholders.
Requisitos
- 4–8 years of professional IT experience.
- Strong hands-on experience in
L3 Application Support / Production Support / BAU Support
.
- Proven experience supporting
web-based app