¡Hola a todos! Nos complace anunciar una nueva oportunidad de empleo en nuestra red de Hoteles.
Buscamos Guest Services Manager apasionado, con experiência y habilidades de liderazgo sólidas** parair a trabajar a USA con visado TN**(nosotros te guiamos en el proceso del visado).
**Location**: Maddison, WI
**Salary/Wage**: starting at $60k USD annually - **Bonuses**:Manager (10% of base salary)
**Position Overview**
The Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.
**Responsibilities**
- Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
- Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
- Audits systems & reviews reports understanding gaps in performance execution of brand and service standards
- Assists with guest services functions as needed
- Assists in training staff and developing for potential career advancement
- Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
- Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience
**Required Qualifications & Skills**
- Bachelor’s Degree in Hospitality, Hotel Management or tourism
- 1+ year previous Front Desk/Guest Service management experience
- Must be versátil regarding schedule, based on business demands
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug screen
**Desired Qualifications & Traits**
- Ability to multi-task and prioritize a variety of tasks with mínimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skills
**Housing type