Descripción y detalle de las actividades
We are looking for an additional IT Helpdesk agent to extend our 24x7 support team in Tijuana, B.C.
- Technical analysis of software and hardware products
- Coordination with customers, partners, managers and field engineers
- Escalation to other departments / levels
- Hotline coverage
- Queue monitoring
- Case creation
- Dispatch
- Other support tasks
Experiência y requisitos
- Knowledge of spoken and written English (minimum C1 level)
- Great teamwork and interpersonal skills
- IT background (educational, work or similar) - ideally related to the software business to provide exceptional solution-oriented support
- Experience in dealing with business customers in the support environment (preferably L2)
- Strong communication skills and empathy along with keeping a clear head and fostering calmness
- Willingness to occasionally work on weekends and holidays + on-call (additional payment)
- Knowledge in Linux
(General commands, navigating through the file system, checking disk space,...)
- Knowledge in Windows and Office package
- General knowledge about IT environments (Virtual machines, VLANs, DNS, Active Directory, certificates,



networks)
- General knowledge about storage systems (File shares, snapshots, )
- Knowledge about databases (General understanding of database structures, select statements, deleting content,...)
- Knowledge about Docker and Kafka (nice to have)
**Important**
- Please send your CV in English
- Only CVs that meet the requirements to fill the vacancy will be considered
- Foreigners are required to have a valid work permit
Beneficios
- Beneficios de acuerdo a la LFT
- Home office
**Número de vacantes** 1
**Área** Informática/Sistemas/TI/Programación/Software
**Contrato** Permanente
**Modalidad** Home office
**Turno** Mixto
**Jornada** Jornada completa
**Horario**
- Tiempo completo
- Turno Matutino
- Turno Vespertino
- Turno Mixto
- Horario personalizado
- Rotativo
- Turno de 8 Horas
- Lunes a viernes
- Fines de semana
**Salario mensual neto** $28,000 - $32,000 MXN
**Estudios** Carrera técnica
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Edad** 18 - 50 años
**Disponibilidad p. viajar** No

📌 Helpdesk Agent (24x7) (Tijuana)
🏢 Empresa líder
📍 Tijuana