**Why TForce Worldwide (TFWW)?**
TForce Worldwide is a fast-growing 3PL provider that helps Mexican manufacturers move freight across North America and the globe. Join our Hermosillo team and own a book of business you can truly grow, ground, air and ocean.
**What You’ll Do**
- **Own & grow your accounts**: Review daily bookings, contact customers, capture new loads and expand wallet-share through targeted upsell and cross-sell.
- **Drive quote speed**: Push pricing teams for fast spot-quote turnaround; negotiate rates that win while protecting margin.
- **Analyze performance**: Track revenue, margin, lane mix and win/loss; turn insights into concrete growth actions.
- **Delight shippers post-delivery**: Follow up within 24 h of POD, capture feedback, secure the next shipment.
- **Resolve issues fast**: Work hand-in-hand with Operations to spot exceptions early, drive root-cause fixes and close claims on time.
**What You’ll Need**
- **3+ years** in freight brokerage, forwarding or 3PL account management (cross-border a plus).
- Bachelor’s in International Trade, Logistics,



Industrial Engineering or related field.
- Fluency in **Spanish & professional English** (spoken and written).
- Hands-on with a TMS (MercuryGate, McLeod, etc.) **and** CRM (Salesforce, HubSpot or CargoWise).
- Excel & basic BI skills for quick analysis and reporting.
- Negotiation chops, urgency, and laser focus on customer success.
**What We Offer**
- **Competitive base salary** (MXN).
- Quarterly bonuses for hitting KPI goals (wallet-share, quote speed, margin).
- IMSS, private medical, food vouchers, paid time off.
- Clear path to Senior AM, Team Lead or Strategic Account Executive (Air/Ocean).
- A collaborative, bilingual culture where your ideas drive real growth.
Pay: From $25,000.00 per month
**Experience**:
- Logistics: 2 years (preferred)
**Language**:
- 100% English (required)
Willingness to travel:
- 25% (preferred)
Work Location: In person
Application Deadline: 01/06/2025
Expected Start Date: 17/06/2025

📌 Account Management Specialist - Freight Brokerage & Forwarding (Hermosillo)
🏢 TForce Worldwide
📍 Hermosillo