Job Profile:
Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating integral operations, and leveraging AI and machine learning to optimize pricing and fleet movement.
Your Responsibilities:
**Application Support**
- Provide proactive and reactive technical support, troubleshooting, issue resolution, and root cause analysis with an emphasis on deep investigation into complex issues through system and workflow analysis.
- Collaborate with development teams on technical issues to ensure quick resolutions and mínimal operational disruptions.
- Identify any opportunity for automations and address it according to the internal procedures.
- Availability for on-call rotations that ensures business coverage out of hours.
**User Assistance**
- Address user inquiries and issue managing support tickets swiftly, fostering understanding and promoting self-service among users while documenting solution provided.
**Technical Proficiency**
- Utilize SQL and scripting skills to manage databases and support queries and reports.
**Process Improvements**
- Contribute to projects that enhance support team efficiency and scalability, employing strategic approaches to continuous improvement.




- Provide Level 1/2 technical support for Vista Global's IT Ticket system, including incident and problem management.
- Maintain a strong customer service ethic and customer-focused approach to resolving technical issues.Required Skills, Qualifications, and Experience:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2-5 years in Application Support role, particularly in environments that require rigorous problem-solving and issue resolution.
- Strong SQL skills and familiarity with database management systems like Oracle, SQL Server, and MySQL.
- Experience with cloud platforms (AWS, Azure) and monitoring systems (Datadog, Grafana, Kibana).
- Proficiency in Incident and Problem Management.
- Extensive experience in Ticketing Management systems to efficiently handle and prioritize support tickets and user inquiries.
- Strong proficiency in SQL and PL/SQL and Database Management Systems (Oracle, MySQL)
- Programming skills in Java or Python.
- Testing frameworks (e.g., Cucumber/Selenium)
- Database management systems: Oracle, SQL Server, MySQL.
- Monitoring systems: Datadog, Grafana, Kibana.
- Familiarity with Cloud computing: Amazon Web Services (AWS), Microsoft Azure.
- Familiarity with operating systems: Windows, Linux, and macOS.

📌 Application Support Analyst (Ciudad de México)
🏢 Vista Global
📍 Ciudad de México