**Position Overview**:
- The Position is for a Functional Support Analyst with a technical background in the Fusion ERP Suite of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud and On-Premise customers. This work includes:
- Work directly with Customers for
- Advising on complex use of Oracle products
- Resolving highly complex and mission-critical issues
- Manage highly complex and critical customer issues
- Serve as Situation Manager on highly sensitive issues
- Consult with Management in directing resolution of critical customer situations
- Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
- Formal mentoring for promoting the technical and professional development of others
- Creation/review of Knowledge Articles
- **Qualifications**:
- **Must-Have Skills**
- 6 to 9 years of experience in Implementation, support, or upgrade of Oracle EBS suite of products with at least 1 implementation experience on SaaS ERP Finance
- AR, AP, GL, Cash Mgmt, Fixed Assets, etc..




- Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.
- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios
- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
- Work with users to troubleshoot and resolve issues, answers business questions provides data analysis
- Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts
- Conduct training and knowledge sharing sessions
- **Nice to Have Skills**
- 5 to 6 years of experience in Implementation, support, or upgrade of Oracle SaaS Fusion Financials.
- Hands-on Configuration experience on at least one or more modules
- Fusion Accounts Receivables Cloud,
- Fusion Payables Cloud,
- Fusion GL, Accounting Hub
- Should have good knowledge of Fusion Cloud architecture, setup manager, and activities.
- Knowledge of FBDI and OTBI reports development
- Should have knowledge of Chinese localizations
- Knowledge of Security setup would be an added advantage.
- Experience in one of the following areas is seen as an advantage:
- PL/SQL
- XML
- Java, J2EE, and Oracle ADF
- SOA and Web Services
- **Personal Attributes**:
- Self driven and result oriented
- Strong problem solving/analytical skills




- Strong customer support and relation skills
- Effective communication (verbal and written)
- Focus on relationships (internal and external)
- Strong willingness to learn new things and share them with others
- Influencing/negotiating
- Team player
- Customer focused
- Confident and decisive
- Values Expertise (maintaining professional expertise in own discipline)
- Enthusiasm
- Flexibility
- Organizational skills
- Values and enjoys coaching/knowledge transfer ability
- Values and enjoys teaching technical courses
- **Note**:
- The position is based out of Bangalore, Hyderabad, Noida.
- **Others**
- Exhibit effective analytical skills & organizational skills
- Good command over spoken & written English
- Interact directly with customers, follows through on all assignments and takes ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills; multi-lingual a plus
- **Education & Experience**:
BE, BTech, MCA, CA or equivalent preferred. Other qualifications with adequate experience may be considered.
Career Level - IC3
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently wh

📌 Fusion ERP Techno Functional Analyst (Zapopan)
🏢 Oracle
📍 Zapopan