Strong knowledge of desktop operation, excellent trouble-shooting abilities, and strong oral and written communication skills to assist with diagnoses and repairs.
- Collaborate with other members of the IT team and vendors to diagnose and resolve technical issues, as well as support system upgrades and installations.
- Maintain accurate logs and documentation of all support activities, including service requests and resolutions.
- Ensure company hardware and software are up to date with the latest patches and updates.
- Provide user training and support to ensure effective use of technology.
- Responsible for purchases, setup, configuration, software/hardware installation & peripherals including PCs, laptops, mobile phones, printers, scanners, etc.
- Responsible for maintaining appropriate hardware/software inventory and for the procurement of computer equipment, supplies and software licenses.
- Provide troubleshooting support for network equipment including switches, routers, firewalls, security systems.

📌 IT Specialist (Guadalupe)
🏢 Hammond Power Solutions
📍 Guadalupe