**What you will do**
This role will reactively manage all small fleet business customers in the UK Region. Owning account retention, renewal, and client activities to keep churn under annual targets and deliver a best-in-class customer experience.
- Dealing with and resolving high-volume customer queries quickly in a friendly and efficient manner.
- Identifying the need to escalate more complex queries to the relevant teams or departments.
- Liaising with internal teams to find resolutions for customer issues.
- Working within SLAs - Ticket Resolution Times, Call Handling Times.
- Ensuring excellent customer service and support throughout.
- Updating and managing the CRM tool for all customer issues.
- Attend, contribute and present at team meetings and other internal events.
- Work tirelessly to achieve team targets relating to retention and growth.
- Understand company needs in order to add growth to accounts through renewals and upsell opportunities.
- Maintain a knowledge base of product and solution features/functionality of competitors and own products.
**Who you are**
- Previous experience in customer service gained within a call centre environment / 1+ Years experience in an administration role.
- Experience and skilled in dealing with and resolving customer issues.
- Good telephone manners and a desire to go above and beyond.
- IT literate and good knowledge of MS Office tools.
- Ability to maintain focus and work effectively under pressure.
- Ability to learn at speed and adapt to new processes/systems easily.
- Ability to work from 6:00 am to 3:00 pm
- Desire to learn and progress within the Company.
Preferable Skills & Experience
- A background in technical product and/or account management support would be desirable.
- Knowledge of Salesforce, SAP / CRM systems would be desirable.
**LI-LS1 #LI-Hybrid**:
**WHO IS TELETRAC NAVMAN**
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman is a Vontier company.
**WHO IS VONTIER**
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let’s enable the way the world moves!