The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
- Analyze Operations information and make evaluative judgements to solve problems
- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
- Identify hiring needs to ensure adequate staffing
- Serve as a backup for manager, as needed
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 2-5 years of related business experience including at least one-year supervisory experience
- Proficient in Microsoft Office
- Proactive leadership and motivational skills
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:




- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**Funciones**
- Monitoreo de proceso de conciliacion contables para proceso de productos de tarjetas de crédito y captación.
- Dar seguimieto puntual a procesos de conciliacion contables, vistos buenos y en caso de identificar desviaciones, generar los incidentes y los escalamientos correspondientes.
- Detección de posibles desviaciones en el proceso
- Generacion de Pólizas Contables
- Seguimiento a reportes de cartera vencida
- Seguimiento a proceso de tarjetas castigas por pagos atrasados
- Supervisar el proceso de Analista de conciliaciones contables
- Extraccion de base de datos en sistema SAS
- Extracccion de datos en sistema de datos de tarjetas del cliente
- Revisión de códigos de compras realizadas con tarjetas
- Coumunicación con área de gerencia de producto/ área de riesgo
**Requisitos**
- Licenciatura o equivalente
- Conocimiento en procesos contables
- Manejo de herramientas OFFICE Avanznado
- Habilidades de comunicación
- Conocimiento en herramietas de bases de datos (SQL ASSISTANT, SAS, MONARCH)
- Comunicación efectiva con equipos externos e internos
- Disponibilidad para aprender nuevos procesos
- Conocimiento contable y experiência en conciliaciones bancarias.
- Manejo de herramientas internas "FULL SUITE"
- Conocimientos de funcionalidades de sistemas de Creditos ECS
- Conocimiento en SQL
**Horarios**
L-V 9 am a 7 pm, con disponibilidad de trabajar sabados y domingos ocasionalmente cuando sea requeria
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex/ Supervisor Analista de Concilicaciones Bancarias Tarjetas de Crédito/ Ops Sup Sr Supervisor (Ciudad de México)
🏢 Citi
📍 Ciudad de México