Integrated Customer Service Coordinator.
Objective:
Responsible for managing relationships with our key clients, ensuring satisfaction and meeting their needs. Additionally, they will oversee operations and guarantee compliance with all procedures and quality standards.
**Requirements**:
- Bachelor's degree in Business administration, Industrial Engineering, International Business, Logistics, or a related field.
- Preferred: Project management certification or MBA or Master's in Logistics.
- Over 5 years of experience in B2B business coordination, projects, BPO and industrial operations management.
- Communication and negotiation skills.
- Customer service orientation.
- Analytical and problem-solving skills.
- Fluent in English, both written and spoken.
- Own vehicle.
- Willingness to travel.
Experience and knowledge:
Human Resources: Recruitment, training, and personnel management.
Indirect purchasing.
Accounts payable.
International trade: IMMEX.
Companies REPSE.
**Responsibilities**:
- Quality management: Ensure that all processes are followed correctly and that quality standards are met, both internally and those established by the client.
- Customer relationship: Maintain constant communication with clients, address their requests,



resolve problems, and ensure their satisfaction.
- Team coordination: Organize and coordinate the activities of the teams in charge, ensuring that the established objectives are met.
- Personnel supervision: Evaluate employee performance, identify training needs, and provide the necessary support for their development.
- Change management: Implement and manage changes in processes, systems, and procedures, ensuring a smooth transition.
- Data analysis: Collect and analyze data to identify improvement opportunities and make evidence-based decisions.
- Regulatory compliance: Ensure compliance with all applicable laws and regulations.
- Business development: Identify and develop new business opportunities.
- Problem solving: Solve problems efficiently and effectively, minimizing the impact on customers and operations.
- Reporting: Prepare periodic reports on the status of operations and results obtained.
We offer:
- Superior benefits: Saving fund, food vouchers, major medical insurance, life insurance, monthly gas allowance of $8,700 MXN.
Work area: Centro Sur, QRO. With availability to travel to customer facilities in the metropolitan area.

📌 Ejecutivo de Cuenta (Santiago de Querétaro)
🏢 American Industries Group
📍 Santiago de Querétaro