the senior hospitality manager is responsible for the strategic management and retention of caliente.mx's most exclusive clientele. This role requires a unique blend of luxury hospitality expertise and private wealth management acumen. The idóneo candidate will act as a peer to our most influential users, providing sophisticated, high-touch service while navigating high-stakes environments with absolute confidence and professional authority.
key responsibilities
strategic portfolio oversight: act as the primary point of contact for ultra-high-net-worth (uhnw) clients, ensuring a bespoke, "white-glove" experience that aligns with international luxury standards.
executive relationship management: engage with high-profile individuals and business leaders with poise and assertiveness, managing complex demands and high-volume transactions with ease.
bespoke hospitality & concierge: design and coordinate exclusive lifestyle experiences and personalized rewards, maintaining the standards of a world-class luxury concierge.
retention & loyalty strategy:
utilize emotional intelligence and deep industry knowledge to foster long-term loyalty, acting as a trusted advisor to the client while protecting the brand's interests.
candidate profile
professional background: 7+ years of experience in private wealth management, luxury hospitality (5-star general management), or elite relationship management.
hnw expertise: proven track record of directly managing relationships with highly influential, affluent individuals.
exceptional communication: must possess the executive presence required to communicate effectively at a peer level with high-net-worth clients.
language: full professional proficiency in english and spanish is mandatory.
core competencies
financial & emotional resilience: ability to maintain professional composure and authority in high-pressure, high-stakes financial environments.
discretion & integrity: demonstrated ability to handle sensitive information with the highest level of confidentiality.
analytical acumen: capacity to understand market trends and client behavior to drive engagement and prevent churn.
📌 Senior hospitality manager (hnw segment) (Ciudad de México)
🏢 Caliente Interactive
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.