company description mico world mena is part of mico world, a world-leading open social platform founded in 2014 that offers social experiences such as chatting, video and voice calls, live streaming, and casual games. The company has launched multiple social products, including mico, yo ho, top top, and sugo, serving over 100 million users in more than 150 countries and regions. The organization focuses on delivering high-quality, engaging social products while continuously enhancing localization and brand awareness worldwide. Mico world mena offers a dynamic, multicultural environment with opportunities to support users across diverse markets.
role description this is a full-time, on-site role for a french customer service representative based in technology park, nle. The french customer service representative will provide front-line support to french-speaking users via chat, email, and phone, responding to inquiries about app features, account issues, and live streaming services. The role involves monitoring user feedback, identifying common issues, and suggesting improvements to enhance user experience.



The representative will also help ensure compliance with community guidelines by reporting inappropriate content, documenting interactions, and maintaining accurate records in customer service systems. Collaboration with product, operations, and moderation teams is expected to support localized service in mena and general markets.
strong customer support skills, including problem-solving, active listening, and empathetic communication.
excellent language abilities: native-level or fluent french, and strong proficiency in english (written and spoken).
familiarity with online platforms, social media, live streaming, and mobile apps, with the ability to guide users through app features.
comfort using customer service tools, ticketing systems, and basic office software for documentation and reporting.
ability to work in shifts, including evenings, weekends, and holidays, based on business needs.
previous experience in customer service, call centers, or tech support is preferred, especially in internet or social media industries.
diploma or bachelor's degree in a relevant field (e.g.,

📌 Bilingual (french) customer support representative (Nuevo León)
🏢 MICO WORLD MENA
📍 Nuevo León