**Support Lead Engineer - Remote in Guadalara**:
**About the Role**:
We are seeking a skilled Salesforce Support Lead Engineer with a strong background in Salesforce Service Cloud and advanced technical skills. This is a fantastic opportunity for someone who is proactive, a team player, and can demonstrate empathy in a collaborative environment.
**Key Responsibilities**:
- Lead Level 2/Level 3 Support incidents.
- Act as a Subject Matter Expert (SME), managing the team’s performance and making key decisions.
- Develop and implement tailored Salesforce Service Cloud solutions.
- Collaborate with cross-functional teams to ensure seamless integration with other systems.
- Provide technical expertise and support throughout Salesforce Service Cloud implementations.
- Analyze and optimize the performance of Salesforce solutions to meet business objectives.
- Keep updated on industry trends to drive innovative practices within the team.
**Qualifications**:
- Minimum of 5 years of experience in a similar role.
- Proficiency in Salesforce Service Cloud, Lightning Experience,



LWC, APEX, Flows, and GITHUB.
- Knowledge of integration with SOAP and REST APIs, and familiarity with JavaScript, LWR Framework, and Lightning Communities is a plus.
- Advanced proficiency in both Salesforce Service Cloud and Salesforce Lightning is required.
- Excellent problem-solving skills and the ability to engage with multiple teams for impactful decision-making.
- Advanced English proficiency is required C1- C2.
- Proactivity, teamwork, empathy, responsibility, and commitment
**Additional Requirements**:
- Reside in Monterrey, Guadalajara,Coahuila or Mexico City
- Remote work from Mexico in Guadalajara,
- Hybrid work in Mexico City, Monterrey, or Coahuila.
**Work Schedule**:
Monday to Friday, 09:00 to 18:00
**Benefits Include**:
- Aguinaldo, Premium Vacations, and vacations paid
- Grocery coupons and Saving Found
- Performance bonuses
- SGMM medical and Life insurance

📌 Salesforce Support Lead Engineer 2601 (Guadalajara)
🏢 Xideral
📍 Guadalajara