ABOUT THE JOB
The IT System Administrator is responsible for managing, maintaining and optimizing the organizations computer systems, edge devices, compliance, networks, Microsoft CRM (Customer Relationship Management) platform and associated systems and tools. This role is vital for ensuring that systems operate efficiently, support business processes and enhance user and customer experience. Additionally, this role ensures systems run smoothly, securely and efficiently, while supporting the technical needs of employees in the organization. The administrator collaborates with various team members to align systems requirements with organizational goals.
KEY RESPONSIBILITIES
Systems Administration
- Install, upgrade, and configure computer systems, software, and hardware.
- Diagnose and resolve system errors and outages promptly.
- Perform regular system audits to ensure compliance with IT standards and policies.
- Manage and maintain the Microsoft CRM platform, including Dynamics 365, Business Central and M365 Productivity Suite at the E3 level.
- Manage company's e-commerce, shipping label, and drop-shipping systems as well as their integrations.
- Monitor system usage and troubleshoot issues to minimize downtime and disruptions.
Security Management
- Monitor for security breaches and respond accordingly.
- Establish and enforce data protection measures, backup protocols, and disaster recovery systems.
- Develop and implement IT security policies in collaboration with the leadership
- Implement role-based access controls, in compliance with GDPR regulations. Proficiency in GDPR in the context of information management and information technology is a definite asset
System Configuration
- Configure CRM workflows, dashboards, and reports to meet business needs.
- Customize fields, entities,



and forms within the CRM system to align with organizational requirements.
- Implement integrations between Microsoft CRM and other systems, such as ERP software or third-party tools.
- Maintain integrations between online store, shipping label, and drop-shipping services.
- Establish networks for telemetry (cardiac monitoring) and other medical devices for data capture.
Technical Support
- Provide first-line technical support to staff, addressing issues related to hardware, software, and networks.
- Train users on system functionalities and best practices.
- Document technical procedures and maintain an accessible knowledge base for common IT issues.
Data Management
- Perform regular data cleansing, deduplication, and validation tasks.
- Monitor and manage access controls to safeguard sensitive customer data.
User Support & Training
- Provide L1 technical support to users, addressing questions and resolving IT issues
- Escalate L2 and up issues to vendors as required
- Create user manuals and documentation for reference and troubleshooting purposes.
System Optimization
- Evaluate and recommend system upgrades and improvements based on technological advancements and organizational needs.
- Implement automation tools to streamline IT tasks and improve efficiency.
- Monitor trends and stay up to date with emerging technologies that could benefit the organization.
Reporting & Analytics




- Generate reports and dashboards to provide insights into customer interactions optimize operational performance.
- Analyze data trends to help the organization make informed decisions and refine strategies.
- Collaborate with stakeholders to define metrics and reporting requirements.
Collaboration & Communication
- Work closely with all team members across regions to optimize CRM processes.
- Collaborate with IT personnel to address technical challenges and implement enhancements.
- Act as a liaison between business and software vendors when necessary.
Edge Device Management
- Manage edge device (laptop, tablet, medical devices, etc.) vendors, orders, repairs and returns.
- Set and manage company-wide standard images and controls.
REQUIRED QUALIFICATIONS
Education & Experience
- Bachelor’s degree in computer science, Information Technology, or a related field preferred.
- Certified System Administrator in Microsoft Dynamics and Business Central
- 3+ years-experience as a system administrator with Microsoft Dynamics 365 at the E3 level, Dynamics 365 CRM and Business Central.
- Proficiency setting up a new company on M365 Business Standard and E3, including all required users, permissions, RBACs and controls. Must have experience provisioning new hardware and users, and documenting the environment for business continuity and knowledge transfer
- Sound familiarity with Microsoft Suite tools such as Azure, PowerApps, Power BI.
- Sound familiarity with cloud computing platforms including Azure.
- Certification in Microsoft Azure preferred.
Skills & Competencies
- Strong technical knowledge of CRM systems and their architecture.
- Proficiency in customization and configuration of CRM workflows and dashboards.
- Excellent problem-solv

📌 Senior IT Systems Administrator (México)
🏢 Ambio Life Sciences
📍 México