At Best Access Doors, we’re not your typical eCommerce company. Headquartered in Ancaster, Ontario, we’ve been delivering high-quality Access Doors, Floor Hatches, and Roof Hatches to contractors across North America for over 15 years. Our team operates multiple successful websites and marketplaces, with fulfillment centers across Canada and the U.S.
We pride ourselves on speed, service, and quality—and we’re growing fast. That means opportunities for you to grow too.
**About The Role**
We’re looking for a Chat Specialist who thrives in a fast-paced, high-volume eCommerce environment. You’ll play a key role in enhancing our live chat support while assisting with overall customer service and order management. This is your chance to make a real impact on the customer experience during our busiest season.
**What**You’ll** Do**
- Be the first point of contact via Live Chat during peak hours
- Use proactive chat tools to connect with website visitors
- Collaborate with the Order Management Team to ensure smooth processing
- Process returns, refunds, cancellations,
and vendor communications
- Keep customer interactions accurately updated in Zoho CRM
- Troubleshoot issues and escalate recurring problems or trends
**What You Bring to the Table**
- 2+ years in customer service or order management (eCommerce is a huge plus!)
- Experience with live chat platforms—especially for sales support
- CRM/ERP knowledge (Zoho, Salesforce, etc.)
- Excellent written and verbal communication
- Strong organizational and multitasking skills
- A tech-savvy mindset and sharp attention to detail
- A proactive, positive attitude and team player spirit
**Why**You’ll** Love Working**With** Us**
- Be part of a collaborative and fast-growing team
- Real ownership and impact in your role
- Opportunities to grow your skills and career
- Supportive and versátil remote-first culture
- Stability of a well-established brand with start-up energy
- Monday to Friday, 8:30AM - 5:00PM EST
- 100% Remote