This position requires extensive people management experience, proven knowledge of software quality practices / processes and program management skills to drive cross-functional team activities with the understanding of requirements and business drivers for the new products and solutions.
The Manager, Software Support and Quality Assurance will be responsible for ensuring seamless software solutions for customers and maintaining quality standards through:
- Collaboration with the Software Quality Director to establish strategic direction and best practices.
- Engagement with stakeholders, including Customers, Product Owners, and Program Managers.
- Development of team members into skilled support and test engineers.
- Leveraging a background in software support and testing, strong leadership, and a customer-centric mindset.
**AREAS OF EXPERTISE & SPECIAL SKILLS**
- BS in computer science, computer engineering, or related field.
- Experience running a quality system using Verification and Validation processes.
- 5+ years in management within software support and quality assurance.
- 5+ years in data driven management.
- 8+ years of experience in software test engineering and/or solution support.
- Knowledge on JIRA, Git, Cypress, Selenium, Cucumber, Test Red
- Project management experience.
- Ability to work with top customer accounts.




- Excellent communication and interpersonal abilities.
- Experience delivering and supporting business to business or business to customer software.
- Knowledge of software development, support, and testing processes.
- Strong analytical skills.
- POS (Point of Sale) industry experience (preferred)
- Combined hardware device / software testing or support experience (preferred)
**About the Company**:
Toshiba Global Commerce Solutions is a dynamic billion-dollar integral company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.
**EEO**:
Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities.

📌 Software Support and Quality Assurance Manager (Guadalajara)
🏢 Toshiba Global Commerce Solutions
📍 Guadalajara