L3 Support Engineer – Data Platform (Databricks, Airflow & DBT)

Experience:
5-10 Years

Location:
Hybrid / Onsite / Versátil (Mty, CDMX, GDL or Qro.)

About the Role

We're looking for an experienced
L3 Support Engineer
to help ensure the reliability, performance, and stability of our enterprise data platform. This role is ideal for someone who enjoys troubleshooting complex data workflows, solving production issues, and driving operational excellence across modern data environments.

Required Skills
- Databricks (Jobs, Workflows, Clusters, Delta Lake)
- Apache Airflow & DAG-based orchestration
- DBT (Data Build Tool)
- Python, SQL, PySpark, Spark SQL
- ETL/ELT pipelines and Data Warehousing concepts
- Cloud platforms: Azure (preferred), AWS, or GCP
- CI/CD and deployment processes
- Monitoring, logging, and observability tools
- Strong troubleshooting and root cause analysis skills

What You'll Do
- Provide L3 production support for enterprise data and analytics platforms.
- Monitor and troubleshoot Databricks jobs, Airflow workflows, DAG failures,



and DBT transformations.
- Investigate and resolve incidents, ensuring SLA adherence and system reliability.
- Perform root cause analysis (RCA) and implement preventive solutions.
- Optimize data pipeline performance, Spark workloads, and platform operations.
- Support CI/CD deployments and release activities.
- Develop monitoring, alerting, and automation solutions to improve operational efficiency.
- Collaborate with engineering and business teams to maintain a highly available data platform.
- Participate in on-call support rotations and major incident management.

Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications in Databricks, Azure, AWS, or Data Engineering are a plus.
- Experience working in Agile and DevOps environments.
- Familiarity with ServiceNow, Jira, and Confluence.

Nice to Have
- Azure Data Factory (ADF)
- Azure Synapse Analyt

📌 Data Engineer (Monterrey)
🏢 Tata Consultancy Services
📍 Monterrey