**Position Summary**:**
Under limited supervision, the Inside Sales Specialist (Retention & Reengagement) is responsible for reactivating dormant accounts, recovering lost sales opportunities, and maintaining long-term relationships with past customers. Also responsible for improving orders, proactively focused on aftermarket retention, retrofit, modernization and services contracts. This is a direct order contribution role. This role requires a good understanding of CNC, robots and industrial automation and the ability to communicate effectively with decision-makers in manufacturing environments. This is a direct order contribution role.
**Position Duties and Responsibilities**:
**Activity & Essential Function Identification**
**Main Responsibilities**
- Proactively initiate outbound calls to previous or inactive clients to reintroduce automation products and services.
- Improve orders proactively focused on aftermarket retnetion, retrofit, modernization and services contracts.
- Follow up on stalled deals, expired service contracts, and missed renewals.
- Understand client pain points and recommend tailored automation solutions (e.g., robotics, sensors, control systems).
- Maintain a cadence of recurring check-ins with existing customers to ensure satisfaction and identify upsell opportunities.
- Collaborate with engineering and product teams to stay updated on new features ans services
- Log all customer interactions, feedback, and recovery efforts in CRM platforms.
- Analyze sales data to identify trends in customer churn and recovery success.




- Support marketing campaigns targeting reactivation and retention.
- Other duties as assigned.
**Supervisory / Management Responsibilities**
- No direct reports.
**Travel Requirements**
- 5-10% travel based on training and customer demand, primarily within Mexico
**Essential Education, Skills and Experience**
- 2+ years of experience in B2B sales, preferably in industrial automation or manufacturing technology.
- Bachelor’s degree in engineering, Industrial Technology, Business, or a related field (preferred).
- Excellent communication and negotiation skills, with the ability to simplify technical concepts.
- Experience using CRM tools (e.g., Salesforce, HubSpot) and sales engagement platforms.
- Ability to work cross-functionally with technical and customer support teams.
- Self-motivated, organized, and results driven.
- Previous experience in Inside Sales, Customer Service, or a similar role.
- Effective and persuasive communication skills to build relationships developing trust
- Ability to work independently and as part of a team.
- Results-oriented with strong negotiation skills.
- Communicate verbal and written in various settings: one-on-one, small and large groups, or among diverse styles and position levels (English and Spanish).
- Outgoing and excellent telephone personality
**Beneficial Education, Skills and Experience**:
- Understanding of automation systems, including CNC, PLCs, HMIs, robotics, and IoT-enabled devices. Salesforce experience
- SAP experience
- Japanese
- Robot and CNC maintenance

📌 Inside Sales Specialist (Retention & Reengagement) Mexico (Santiago de Querétaro)
🏢 Mitsubishi Electric Automation, Inc. (Meau)
📍 Santiago de Querétaro