Job Title: Operations Coordinator / VA
Industry: Home Services
Work Mode: Remote- LATAM
Employment Type: Full-Time | Contractor
Target Start Date: March 2, 2026
Compensation: $8–$12 USD/hour (based on experience)
About Us We are a Cleaning Company. Cleaning is the foundation, with long-term plans to expand into landscaping, lawn care, remodeling, and additional home services.
We are an early-stage, fast-growing company operating with high standards and high empathy. The culture values hustle, ownership, accountability, and continuous improvement while maintaining strong team morale.

Role Overview The Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up.
This is a high-ownership role focused on:
Speed-to-lead management
Customer communication
Scheduling & operations coordination
Review generation & local marketing presence
Supporting and coordinating the cleaning team
This is not a task-based VA role, it requires independent decision-making and strong operational judgment.

Key Responsibilities Lead Management & Conversion Monitor LeadTruffle dashboard throughout the day
Respond immediately to new inquiries
Convert leads into booked estimates
Ensure no missed inquiries across Thumbtack, Google, website, and referrals
Customer Experience Respond quickly and professionally to calls, texts, and emails
Send invoices within 24 hours of job completion
Follow up with new customers within 48 hours
Drive 3–5 new 5-star Google reviews per week
Handle complaints calmly and solution-oriented
Scheduling & Operations (Jobber) Maintain schedule 1–2 weeks in advance
Audit daily visits for accuracy (team assignments, duration, notes, travel time)
Manage call-offs, rescheduling, weather disruptions, scope changes
Ensure accurate clock-in/clock-out tracking
Marketing & Brand Visibility Post twice weekly on Facebook and Google Business Profile




Engage in local homeowner Facebook groups
Drive consistent review generation
SOP Development Serve as communication bridge between cleaners and customers
Coach privately, praise publicly
Uphold quality standards while protecting team morale
Team Support Document and improve operational processes
Reduce escalations through system improvements
Requirements
2+ years experience in operations, customer service, or virtual assistant roles
Advanced English proficiency (written and spoken) (B2-C1)
Experience using scheduling or CRM systems (Jobber preferred)
Strong organizational and multitasking skills
Ability to work independently and manage multiple communication channels
Strong emotional intelligence and de-escalation skills
Full-time availability aligned with US business hours
Experience using the following tools: LeadTruffle (lead management), Jobber (scheduling & job management), Facebook & Google Business Profile
Advance experience with text & email communication platforms

Nice-to-Haves Experience in home services industry
Direct Jobber experience
Experience generating online reviews
Startup or early-stage company experience
Process improvement & SOP documentation experience
Local community engagement experience

Success Metrics Zero missed leads
95% month-over-month client retention
3–5 new 5-star Google reviews weekly
Clean schedule with zero double bookings
High team morale and accountability
Consistent weekly marketing execution
Benefits
Remote Work: Work from anywhere—our team is integral, and we value work-life balance.
Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement . This ensures a respectful and professional experience for everyone involved.

📌 Operations Coordinator/ VA (Cleaning Company) (Ciudad de México)
🏢 Lago
📍 Ciudad de México