The Brokerage Dispatch Support role is responsible for providing after-hours customer service.
During the after-hours shift, this position oversees the daily freight management of all assigned accounts within the group and supports the Supply Chain Leaders and/or Account Managers in maintaining strong customer scorecard performance. As an After-Hours SCA, you will need to be familiar with operational details for all target growth accounts to help drive them toward established goals, support company-wide initiatives, and handle responsibilities related to tracking shipments and sourcing carriers.
**Primary Job Duties**:
- Use tools such as the TMS, rating systems, optimization platforms, and other resources as needed to create effective logistics solutions.
- Coordinate, track, and follow up on assigned customer loads to ensure all requirements are met, including on-time pickups and deliveries.
- Maintain clear communication with Account Managers, customers (as necessary), and shippers to provide load status updates.
- Keep the TMS accurate and up to date in all areas (operational, rating, etc.) to provide timely visibility and ensure loads are ready from an accounting standpoint.




- Build and maintain strong relationships with carriers through effective communication, meeting commitments, and conducting monthly feedback meetings.
- Prepare daily, weekly, and monthly customer reports in line with client requirements.
- Provide “spot” rate quotes upon customer request and arrange expedited transportation when needed.
- Follow all company policies and procedures outlined in the employee handbook, ensuring full understanding of its content.
- Perform additional after-hours duties as assigned.
**Education and Experience**:
- Bachelor’s degree required.
- Minimum of 1-2 years of relevant experience and/or training, or an equivalent combination of education and experience.
- Experience using a Transportation Management System.
- Proficient with Microsoft Outlook, Word, and Excel.
- Business-level English required.
**Essential Skills**:
- Strong planning and organizational abilities.
- Capable of handling multiple tasks simultaneously.
- Quality-focused and results-driven.

📌 Brokerage Dispatch Support (Monterrey)
🏢 H&Co
📍 Monterrey