**Key Responsibilities**:
**Employee Engagement & Culture**:
- Plan, organize, and execute engagement activities (virtual and onsite) to drive morale, collaboration, and team spirit across the organization.
- Support the creation and implementation of recognition programs to celebrate employee achievements and milestones.
- Monitor employee sentiment through surveys, focus groups, and feedback channels, and recommend action plans.
**Communication & Employee Relations**:
- Serve as a point of contact for employee engagement matters, ensuring concerns and suggestions are addressed timely.
- Collaborate with HR and Operations leaders to communicate company initiatives, policies, and updates effectively.
- Support initiatives that foster diversity, equity, and inclusion within the BPO workplace.
**Retention & Development Support**:
- Assist in developing strategies to improve employee retention, with special focus on high-turnover roles.
- Support career development programs, wellness initiatives, and learning activities that contribute to employee growth and satisfaction.
**Data & Reporting**:
- Track and analyze engagement metrics (participation rates, survey results, attrition data,



etc.).
- Provide regular reports and insights to management with recommendations for improvements.
- Maintain accurate documentation of engagement initiatives, participation, and outcomes.
**Qualifications**:
- Bachelor's degree in Human Resources, Psychology, Communications, Business Administration, or related field.
- 2+ years of experience in HR, employee engagement, or similar roles (preferably in a BPO or fast-paced service industry).
- Strong interpersonal, communication, and event management skills.
- Ability to manage multiple initiatives simultaneously in a high-pressure environment.
- Knowledge of employee engagement best practices and familiarity with HRIS/engagement tools is a plus.
**Key Competencies**:
- Strong relationship-building and collaboration skills.
- Creativity and innovation in designing engagement activities.
- Analytical skills to interpret employee feedback and data.
- Conflict resolution and problem-solving ability.
- Proactive, energetic, and adaptable in a dynamic BPO environment.

📌 Engagement Specialist (Guadalajara)
🏢 Helpware
📍 Guadalajara