locations- Mexico City (Versátil)- time type- Full time- posted on- Posted Today- job requisition id- JR
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- The Business Development Representative is responsible for generating qualified opportunities for the sales force through a combination of inbound & outbound efforts. They also serve as the main point of contact to build relationships with incoming calls and web inquiries. The role is 100% dedicated to lead management and nurturing leads.**Responsibilities**:
- Build rapport with contacts/prospects by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process
- Transform Marketing leads to Sales Opportunities that meet a minimum qualification criteria (BANT), by educating and challenging prospective buyers
- Partner with field sales reps on outbound prospecting and competitive strategies to generate opportunities
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- Searches using tools such as linkedIn, zoominfo etc.



for prospecting key contacts inside defined accounts
- Ensure that planned activities related with lead management are completed in time and with high quality
- Qualifications
- Native Spanish speaker + Fluent English (written and spoken)
- Excellent presentation, verbal and written communication skills, and ability to engage with technical and senior executive business decision makers.
- Strong rapport building phone and face-to-face communication skills
- Bachelor’s degree in business, marketing, communications or related major, or equivalent related experience in Software, SaaS
- 3+ years of proven business-to-business experience in a sales or inside sales environment.
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- Knowledge of telecommunications industry (Contact Center, IVR, PBX, CTI, ACD) is a plus.
- Driven to exceed defined targets and quotas.
- If a Genesys employee referred you, please use the link they sent you to apply.
- About Genesys:
- Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit.
- Reasonable Accommodations:
- Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

📌 Business Development Representative (Ciudad de México)
🏢 Genesys
📍 Ciudad de México