W ABB pomagamy przemysłowi wyprzedzać konkurencję - działać sprawniej i ekologicznie. U nas postęp to standard - dla Ciebie, Twojego zespołu i całego świata. Jako globalny lider dajemy Ci to, czego potrzebujesz, by to osiągnąć. Nie zawsze będzie łatwo, rozwój wymaga determinacji. Ale w ABB nigdy nie będziesz działać sam. Zarządzaj tym, co porusza świat.
Stanowisko to podlega:
Product Specialist
**Your Role: Own the Challenge**
In this role, you will be responsible for delivering high-quality internal and external customer service, including technical support, order and payment-related assistance, and claims management. You will coordinate with cross-functional teams to ensure full case ownership and resolution. Your ability to provide effective solutions will directly contribute to increased customer satisfaction.
The work model for the role is: Hybrid
Integral relocation/LTA support will not be considered for this position.
This role is contributing to the Robotics Business Unit in Mexico.
**Key Responsibilities**:
- Resolve customer inquiries related to orders, technical issues, and payments.
- Provide appropriate solutions and coordinate with relevant teams to ensure complete handling of requests (e.g., order changes,



credit management, tracking, account blocks).
- Maintain accurate documentation and records in relevant systems throughout the order process.
- Analyze customer service metrics and trends using available tools to support forecasting and performance tracking.
**Qualifications**:
- 1-2 years of experience in customer service, technical support, order/payment assistance and/or claims management.
- Advanced SAP knowledge (Order Management module).
- Understanding of manufacturing processes for effective claims resolution.
- Advanced English proficiency is required.
- Knowledge of logistics and traffic processes is a plus.
- Previous experience in robotics or automation-related industries is a plus.
- Bachelor’s degree completed is needed.
**We also offer our employees the following benefits**:
- Performance Bonus
- Saving fund
- Paid parental leave
- Life insurance
- Retirement plan
- Health and dental insurance
- Wellbeing program
- Flex days
- Employee Assistance Program (PAE)
- Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

📌 Order Management Specialist (San Luis Potosí)
🏢 ABB
📍 San Luis Potosí