**Overview**
Supports employees and managers by responding to inquiries and performing transactions. Supports testing to ensure updates and changes are successfully implemented. Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers. Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback. Reviews own performance metrics target and identifies opportunities for improvement. Inputs employee data into Human Resources Information (HRIS) database and/or documents activities as requested. Protects data privacy and adheres to confidentiality requirements. Uploads employee records into the Record Centre when performing data transactions. Documents and updates processes, desk-top procedures, and knowledge-based content as requested. Works with and coordinate with vendors to ensure processes are correctly followe
**Responsibilities**
**Data Management**
- Inputs employee data into Human Resources Information (HRIS) database and/or documents activities as requested. Supports and/or manages bulk uploads, ensuring data quality, controls, and reviews. Enters data and reviews data input to ensure accuracy. Identifies and reports discrepancies or issues in data administration to senior team members or team lead.
- Protects data privacy and adheres to confidentiality requirements. Troubleshoots and reports issues or risks related to data integrity, security, and privacy and recommends needed fixes. Works with team members to identify relevant factors related to the issue. Performs planned data audits, as needed.
**Documentation**
- Documents and updates processes, desk-top procedures,



and knowledge-based content as requested. Documents and updates in a timely manner. Provides input for change on knowledge base content to the team lead.
**HR Central Services Customer Support**
- Supports testing to ensure updates and changes are successfully implemented.
- Contributes to the creation of training materials on how to use Human Resources shared services, platforms, and tools for employees and managers. Learns the end-to-end service model.
**Process Management**
- Participates in the implementation of new policies or processes by sharing input and/or suggestions based on employee feedback.
- Reviews own performance metrics target and identifies opportunities for improvement. Shares input and raises opportunities for improvement to manager.
**Supplier/Vendor Management**
- Works with and coordinates with vendors to ensure processes are correctly followed. Sends information/receive information from vendors to process queries. Acts point of contact for vendor's management to coordinate and document issues (e.g., sick/vacation time).
**Qualifications**
**Required/minimum qualifications**
- Bachelor's Degree in Human Resources (HR), Business, or related field AND 2+ years work experience in HR operations, HR, or related field OR equivalent experience
- Proficiency with english and spanish skills
**Additional or preferred qualifications**
- Master's Degree in Human Resources (HR), Business, Operations, or related field OR Bachelor's Degree in Human Resources (HR), Business, Operations, or related field AND 3+ years work experience in HR operations, HR, or related field OR equivalent experience.
- Experience on handling and descalating complex conversations over the phone.
- Technical and HR background desireable.

📌 HR Service Advisor (Ciudad de México)
🏢 Microsoft
📍 Ciudad de México