hat you will do
- In-depth, hands-on involvement facilitating technical implementations on the integration of our Calypso solution (interfaces, component setup, capacity planning, and non-functional/performance requirements)
- Gather requirements and assist our cloud operations team in comprehending these requirements by providing the step-by-step breakdown for implementation tasks
- Work directly with our implementation team and customer to inform, plan, and coordinate all aspects of Cloud technical integration
- Reproduce suspected bugs, and document detailed client issue scenarios. Provide development teams with comprehensive information to facilitate permanent solutions. Be able to explain the product behavior to cloud operations/product-specific Teams or the client directly
- Collaborate with the platform team/operations team and evolution team on identifying the issue by analyzing the technical setup, debugging logs, replicating issues, and providing technical guidance that assists in issue resolution
- Coordinate with Dev ops and R & D to facilitate and drive the areas of automation for activities that are manual, error-prone, and time-consuming.
- Facilitate clarification on requested software changes and improvements. Work with our Cloud operations Team to document the technical aspects of these changes and new functionalities
- Proactively monitor the infrastructure setup using tools like Grafana
What We Expect
- Minimum of 3-7 years working in IT projects within the capital markets industry
- Must have had exposure to a project environment or have technical support experience (at least 2 years) catering to L2 / L3 responsibilities
- Literate in IT technologies, particularly around interfaces Cloud technologies, and Java principles
- Basic understanding of Kubernetes infrastructure
- Basic Linux shell scripting, and Python scripts to help automate procedures
- At least 2 years of Calypso experience
- Bachelor's and/or master’s degree in mathematics, Computer Science, or I.T
- Excellent communication skills. Will be working hands-on with customers and other Adenza departments.
- Agile/project methodology exposure and strong organizational skills to manage/track multiple tasks
- Basic ITIL knowledge
- Ability to articulate procedures and create reusable reference documents, ability to engage with clients, and manage escalated situations
- Excellent attention to detail, an organized approach in a multi-tasking environment, and strong problem-solving/facilitation abilities
Key Personal Attributes:
- Customer service focus
- Excellent communication and inter-personal skills
- Energetic
- Pro-active attitude
- Team Player
- Keen to develop and take responsibilities
Come as You Are