**Remote Property Operations & Guest Experience Manager (International)**
**Location**: Remote (International)
**Employment Type**: Full-Time, Salaried
**Compensation**: $25,000-$28,000 USD per year
**Schedule**: Full-Time with availability for guest communication (including evenings/weekends as needed)
**About Us**
We are a rapidly growing real estate investment company operating a portfolio of short-term rentals (Airbnb), long-term rentals, and a private residence in Maryland, USA. We currently manage **7 properties** and are actively acquiring more.
We operate with clear systems, accountability, and high standards. This is an opportunity to join early and grow with a scaling real estate company.
**Position Overview**
We are hiring a **Remote Property Operations & Guest Experience Manager** to serve as the central hub for communication, scheduling, accountability, and daily operations across our rental portfolio.
This role is responsible for **guest and tenant communication, answering customer support calls, managing maintenance schedules, marketing properties to increase bookings, and holding the on-the-ground Property Operations Technician accountable day to day**.
This is a **remote, desk-based role** that requires excellent spoken and written English, strong organization, and confidence managing people and processes.
**Key ResponsibilitiesGuest & Customer Support (Phone + Messaging)**
- Answer inbound guest support calls clearly, professionally, and promptly
- Respond to Airbnb, VRBO, and direct booking messages
- Support guests before, during, and after their stay
- Calmly handle and de-escalate guest complaints or issues
- Dispatch the boots-on-the-ground technician for in-person support
- Document issues and resolutions clearly
**Field Operations Management & Accountability**




- Manage the daily schedule and workload of the boots-on-the-ground Property Operations Technician
- Assign, prioritize, and track daily tasks, inspections, and maintenance work
- Hold the field technician accountable for task completion and quality
- Review photos, videos, and written updates to confirm work is completed correctly
- Collect, review, and organize receipts and expense documentation
- Follow up on missed, delayed, or incomplete work
- Escalate performance or quality issues when needed
**Maintenance Scheduling & Oversight**
- Own and maintain the master maintenance calendar for all properties
- Schedule preventive and routine maintenance
- Log all maintenance requests and issues
- Coordinate vendors and contractors
- Track maintenance status and completion
- Maintain organized digital maintenance records by property
**Short-Term Rental Operations**
- Manage Airbnb and short-term rental inboxes and calendars
- Send check-in instructions, access details, and house rules
- Coordinate early check-ins and late check-outs
- Monitor and respond to guest reviews
- Handle platform cases and disputes when necessary
**Marketing & Booking Growth**
- Optimize and manage short-term rental listings
- Improve listing titles, descriptions, and photos (coordination)
- Monitor pricing and occupancy trends
- Adjust availability and pricing to increase bookings




- Respond quickly to inquiries to maximize conversion
**Administrative & Financial Support**
- Track bookings, payouts, and rents
- Monitor delinquencies and send reminders
- Upload invoices, receipts, and documentation
- Maintain organized digital files for each property
- Support bookkeeping and reporting processes
**Qualifications (required)**
- **Fluent spoken and written English (must be very clear and professional on phone calls)**:
- **College graduate (required)**:
- Strong organizational and time-management skills
- Comfortable answering customer support calls
- Confident managing schedules and holding others accountable
- Experience with Airbnb, hospitality, property management, or customer support preferred
- Comfortable using Google Drive, spreadsheets, and messaging tools
- Calm, professional, and solutions-oriented under pressure
- Reliable internet connection and quiet work environment
**What This Role Is NOT**
- Not a physical or on-site role
- Not a maintenance or handyman role
- Not a call-center job
- Not a sales-only role
**Compensation & Benefits**
- **$25,000-$28,000 USD salaried**:
- Long-term, stable position
- Opportunity to grow into senior operations or portfolio management
- Clear systems, training, and leadership support
- Direct impact on guest experience and booking performance
Pay: $437,500.00 - $490,000.00 per year
Application Question(s):
- Are you fluent spoken and written English (must be very clear and professional on phone calls)
- Do you hav experience with Airbnb, hospitality, property management, or customer support ?
- Are you willing to work weekends when necessary?
**Language**:
- fluent and written English (required)
Work Location: Remote

📌 Remote Property Operations & Guest Experience Manager (International) (México)
🏢 ROI Construction
📍 México