Description:
- Provide technical assistance and support to end-users, ensuring timely and effective resolution of -related issues.
- Diagnose and troubleshoot hardware, software, network, and applicat
- Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions. Install, configure, and maintain computer systems, software, peripherals, and network devices.
- Collaborate with team members to resolve complex technical issues and escalate when necessary.
- Assist with the setup and maintenance of user accounts, permissions, and security settings.
- Document and maintain records of user inquiries, issues, and resolutions in the helpdesk ticketing system.
- Stay updated with the latest technology trends and developments to enhance technical skills.
- Contribute to the development and maintenance of IT documentation and knowledge base.
**Requirements**:
- A minimum of 2 years of experience in a technical support role.




- Strong knowledge of Microsoft Windows operating systems (Windows 10, 11) and Microsoft Office 365 Suite.
- Familiarity with networking concepts, protocols, and troubleshooting.
- Excellent problem-solving skills and the ability to diagnose and resolve technical issues.
- Strong verbal and written communication skills, with a B2 CEFR English level or equivalent.
- Customer-focused approach with the ability to handle challenging situations and users.
- Experience with Microsoft PowerApps is a plus.
- Relevant technical certifications (e.g., CompTIA A+, -Microsoft Certified Professional) are beneficial.
- Ability to work independently and collaboratively within a team environment.
- Strong organizational skills and attention to detail.
- Able to be on a rotating on-call shift for weekend support.

📌 IT Helpdesk Support I (Guadalajara)
🏢 Panorama Mortgage Group
📍 Guadalajara