**Overview**:
Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.
**Success Profile**:
Here are some of the top qualities that will help you achieve success in this role:
- Customer Focus
- Desire to Learn
- Drive Results
- Technical Aptitude
- Responsiveness
- Hospitality
**Other Important Traits**:
- Communicator,
- Team Player,
- Organized,
- Enthusiastic,
- Versatile,
- Self-starter,
- Multi-tasker,
- Efficient,
- Safety Conscious,
- Professional
The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.
Miguel
Technical Lead
**Purpose, Mission and Core Values**:
**Purpose**:
How we strive to impact the world
Connecting & Inspire
**Mission**:
What we do every day
Invaluable partner on our customer's journey
**Values**:
What drives the way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
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**Rewards**:
- **Paid Time Off**: Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
- **Benefits**:
- **Rewards/Incentives**: Premium Recognition Program (CenterStage)




Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
- **Training & Development**: Classroom/On the Job Training
Encore University
Career Pathing.
- **Mobility**: Relocation
Global Transfer Opportunities
**Benefits eligibility varies upon position and/or full/part time status.**
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**Responsibilities**:
**Job ID** TECHN **Date posted** 03/22/2026
Technical Specialist Video
Your perspective
- Private Healthcare after 12 months of service
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- General presence and opportunities worldwide
- Long Service Programme
**Position Overview**
**Key Job Responsibilities**
**Event Design and Planning**
- Work with Project Management/Producer teams to design and implement sufficient video systems to fulfil the brief of any given event
- Assist Labour teams with fulfilling accurate roles with internal and external staff, ensuring the right people are in the right roles
- Ensure all video components are added to technical drawings for events in Vectorworks
- Ensuring consistency across all events for plans and schematics being drawn,



and accurate documentation is provided for onsite teams for delivery
- Assisting with pre production for media server/switching workflow to aid onsite delivery
**Equipment Operation**
- Full understanding and operation of advanced switching systems for large scale events, linking multiple switchers where necessary (Barco E2/S3)
- Plan, design and install multi blended projection systems utilizing Barco, Christie and Panasonic projectors with their relevant software systems
- Design and lead complex multi screen LED display builds, utilizing multiple processors
- Delegate tasks efficiently across large scale projects, ensuring timely delivery of all video aspects of an event
- **Drives Results**:
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- **Do the Right Thing**:
- Complies with all Company security and safety measures.
- Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
- Ensures equipment is secure from theft and/or damage when in use.
**Customer Service**
- **Deliver World Class Service**:
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- **See the Bigger Picture**:
- Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/venue/client relationship.
**Training/Staff Development**
- **Values People**:
- Creates

📌 Technical Specialist Video (Cancún)
🏢 Encore Global
📍 Cancún