**Lead Management & Governance**:
- Mexico City, Mexico
- Marketing
-
**About the Role**:
**Grade Level (for internal use)**:
10
**The Team**:
The Marketing Operations Coordinator will support a strategic CRM transformation initiative, working alongside our external consultant and internal teams to assist in the delivery of Marketo - Salesforce integration solutions that enable seamless lead-to-sales handoff and standardized processes. This role also includes ongoing marketing operations support to ensure systems, processes, and tools function effectively across the organization. The position requires organizational discipline, and a commitment to enhancing sales effectiveness through reliable systems, process and data.
**Key Responsibilities and Impact**:
**CRM Transformation Initiative**:
- Support the collection and organization of business requirements for lead lifecycle, routing, scoring, and Sales SLAs.
- Assist with workstream planning, maintain project schedules, and help document requirements and processes.
- Work with CRM teams, Marketo administrators, Sales Operations, and consultants to track progress and identify blockers.
- Help create and organize process maps, SOPs, and governance documentation.
- Assist with test case development, UAT coordination, and tracking of issues and resolutions.
- Help coordinate training materials, track adoption metrics, and support post-launch enablement activities.
**Ongoing Marketing Operations**:
- Support day-to-day marketing technology operations (Marketo, Salesforce, and related platforms).
- Assist with campaign setup, lead management, and data quality initiatives.
- Help maintain documentation and process standards for marketing systems.
- Support reporting and analytics activities to track marketing performance.




- Coordinate with cross-functional teams on marketing operations requests and issues.
**What We’re Looking For**:
**Basic Required Qualifications**:
- 4-6 years of experience in marketing operations, project coordination, or related field.
- Experience with Marketo or other Marketing Automation Platform.
- Strong organizational and documentation skills.
- Excellent communication and ability to work with cross-functional teams.
- Proficiency with Microsoft Office and project tracking tools.
- Understanding of B2B marketing/sales processes.
- Experience supporting CRM transformations or marketing technology initiatives preferred.
**Key Deliverables**:
- Project status tracking and reporting
- Requirements documentation and organization
- Process documentation and templates
- UAT support materials and issue tracking
- Adoption metrics and reporting
- Marketing operations support and issue resolution
**About S&P; General** Dow Jones Indic**e**s**
At S&P; Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P; 500® and the Dow Jones Industrial Average®.



More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.
**What’s In It For**You?**
**Our Mission**:
Advancing Essential Intelligence.
**Our People**:
**Our Values**:
**Integrity, Discovery, Partnership**
- Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
**Benefits**:**
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P; Global.
- Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P; Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to refer

📌 Lead Management & Governance (Ciudad de México)
🏢 S&P Global
📍 Ciudad de México