Position overview the growth advisor is a new role at contractor click, created as part of the rollout of our new client growth platform. This role exists to help contractors understand, trust, and implement the growth strategies provided through the platform. The growth advisor is not a traditional account manager and not a fulfillment specialist. This person is the human guide inside a platform-led, ai-enabled, scalable client experience. The growth advisor supports up to 100 clients by using account signals, ai tools, marketing knowledge, and proactive communication to guide clients toward the right next action. They help clients gain clarity, stay engaged, implement recommendations, and feel supported as they work toward better marketing outcomes. This is a fast-moving, evolving role. The right person must be a fast learner, comfortable with change, strong with ai, solid in marketing fundamentals, and genuinely passionate about helping businesses win. Key responsibilities client guidance & support support a book of up to 100 contractor clients by helping them understand and act on platform-provided growth recommendations. Answer questions, explain recommendations, clarify next steps, and help clients stay focused on what matters most. Make marketing feel simpler, clearer, and more actionable for business owners who are busy running their companies. Platform adoption help clients use the contractor click platform effectively — pointing them to dashboards, recommendations, next steps, resources, and action items. Help clients trust the platform, use it consistently, and take ownership of their growth plan. Ai-enabled client context use ai tools to work faster and smarter — summarizing client history, drafting updates, reviewing communication context, and identifying patterns. Apply human judgment, accuracy, and marketing understanding alongside ai tools rather than relying on them blindly. Account health & prioritization review account health signals to identify which clients need attention — including risk, stalled implementation, poor adoption, confusion,



frustration, or potential churn. Prioritize time based on signals, urgency, and client impact. Marketing education & explanation explain marketing concepts in plain language, including websites, local seo, google business profile optimization, content, paid ads, lead generation, conversion, online visibility, and follow-up. Help clients understand how the pieces of their marketing plan work together and why each recommendation matters. Proactive communication proactively reach out to clients when they need a nudge, clarification, reminder, or next step. Use account signals and client context to communicate before issues become bigger problems — not purely reactive. Issue routing & escalation identify which client questions can be solved through guidance and which need to be escalated to the right internal team. Document issues clearly, set expectations with clients, and keep communication clean when routing to other departments. Feedback & process improvement document recurring client questions, blockers, friction points, and patterns. Share insights that help contractor click improve the platform, client education, internal processes, and overall client experience. Supervisory responsibilities no direct reports at this time. This role may grow into a team lead capacity as the client success function scales. Expected to collaborate effectively with internal fulfillment, operations, and leadership teams. What success looks like 100 client accounts are supported effectively. Clients understand what actions they need to take and why. More clients use and trust the platform. More clients implement recommended growth strategies. Client questions receive faster,



clearer responses. Churn risks are identified and flagged earlier. Internal teams receive better context when issues are escalated. Recurring blockers are documented and used to improve the system. Qualifications experience experience in client success, account management, customer support, marketing support, sales support, or a related client-facing role. Demonstrated ability to manage many client relationships at once with strong follow-through. Experience working with contractors, home service companies, or local businesses is preferred. Background with local seo, google business profile, websites, paid ads, content, or lead generation is a plus. Technical knowledge (preferred) crm and client support platforms (go high level, hub spot, or similar). Project management and communication tools (slack, asana, click up, or similar). Ai tools for summarizing, drafting, and organizing client communication. General familiarity with digital marketing platforms and dashboards. Skills & competencies fast learner who can quickly absorb new systems, tools, workflows, and marketing concepts. Comfortable using ai as a thinking partner while still applying own judgment and accuracy. Solid understanding of digital marketing fundamentals — seo, paid ads, websites, gbp, lead generation, conversion. Able to assess client situations and determine the right next step without relying only on scripts. Strong written and verbal communication — explains things clearly and calmly to busy business owners. Organized and proactive — manages a large client book without losing sight of the individual experience. Calm and professional, especially when clients are frustrated, confused, or overwhelmed. Comfortable building within a new, evolving role and platform. Education preferred but not required: associate's or bachelor's degree in marketing, business, communications, or a related field. Equivalent work experience in client success or digital marketing will also be considered.

📌 Growth advisor (Ciudad de México)
🏢 Contractor Click
📍 Ciudad de México