company description
operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. With client passion, integrity, and a commitment to making things simple, we disrupted the testing, inspection, and certification industry. Our consumer goods division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.
reporting directly to the customer service manager, you will ensure that our inspection,



audits and lab tests programs consistently exceed our clients' expectations and maintain the highest standards of service quality.
review and follow up with the clients accounts, making sure that client requirements have been accurately identified and that they are fully satisfied with the quality control programs implemented.
propose and set-up solutions to enhance the value we create for our clients and our overall quality of service.
efficiently communicate with different internal teams (operations, back-office, frontline) as well as with clients' key contacts.
support pre-sales inquiries as well as clients' meetings with our operations experts.
a degree or bachelor in sales, supply chain, business administration
extensive professional experience of minimum 5 years as sales ideally in lab or quality control company.
excellent spoken english and french skills;
advanced skills in microsoft excel (macros, vba).

📌 Customer service supervisor - full time (Ciudad de México)
🏢 Qima
📍 Ciudad de México