position: quality assurance manager (assessment quality manager (social and environmental / minerals due diligence assessments)
reports to: director of operations - assurance

about the responsible business alliance (rba): the responsible business alliance (rba) is a nonprofit coalition of leading companies dedicated to advancing responsible business conduct in global supply chains. The rba has a code of conduct and a range of programs, training and assessment tools to support continuous improvement. The rba has a global footprint, with offices in north america, europe and asia. The rba and its responsible minerals, labor and factory initiatives have more than 600 member companies with combined annual revenues of greater than $7.7 trillion, directly employing over 21.5 million people, with products manufactured in more than 120 countries.

position overview: we are currently seeking a quality assurance manager based in the usa. Reporting to the director of operations - assurance, the primary objective of this position is to strengthen the quality, consistency, and integrity of rba audit program outputs across assessment programs such as vap (validated assessment program), svap (specialty validated assessment program), and related due diligence tools. This role conducts quality review of audit reports, evaluates auditor performance through shadow audits and related quality controls, and supports quality improvement initiatives that enhance program effectiveness. Strong knowledge of audit protocols, sound judgment in interpreting requirements, and attention to detail are crucial. This is a growing organization serving global members and we are looking for a proactive, self-motivated team player.

report quality review:



conduct quality review of audit reports across rba assessment programs, including vap, svap, rmap, and related programs, to ensure alignment with reporting requirements, audit protocols, and quality standards.
report approval and tracking: support report approval and release processes, and maintain accurate tracking of report review status, quality issues, and performance trends.
shadow audits: conduct shadow audits and related quality oversight activities to evaluate auditor performance during onsite assessments, including methodology, professionalism, interviewing, documentation, timeliness, and ethics.
performance monitoring: identify recurring quality gaps and auditor capability issues, and prepare quality summaries, shadow audit reports, and follow-up records.
quality improvement projects: manage and support initiatives relating to auditor calibration, training, process improvement, reporting consistency, and other audit quality enhancement work.
support related due diligence tools and quality processes, and other assigned program tasks.
approximately 30% domestic and international travel for shadow audits, onsite quality activities, and occasional attendance at rba events.
bachelor's degree in a relevant field such as labor, human rights, public policy, international relations, business, environmental, health and safety, or a related discipline
proven experience in csr, esg, social compliance,



responsible sourcing, minerals due diligence, or related audit / assessment programs
strong knowledge of audit methodology, including document review, worker interviews, site observations, evidence evaluation, and report writing.
ability to assess the quality, accuracy, and defensibility of audit findings and reports.
ability to work independently, manage multiple priorities, and operate effectively in a remote or distributed work environment.
strong written and spoken english.
proficiency in microsoft office applications, including excel, word, and power point.
experience in audit report quality review, audit oversight, assessment management, or similar quality assurance functions.
familiarity with the rba code of conduct and rba audit programs such as vap, svap, or related assessment frameworks.
experience conducting or overseeing audits or shadow audits
knowledge of labor, forced labor, environmental, health and safety, and ethics issues in general supply chains.
familiarity with ilo conventions and practical application of labor laws and regulations in major manufacturing countries.
experience supporting auditor training, calibration, scorecards, performance tracking, or quality improvement projects.
this position is available immediately and interviews will take place until the position is filled
rba provides competitive benefits, including paid time off, travel, and medical insurance coverage/reimbursement
preliminary interviews will be video-based using microsoft teams
interviews will start on a rolling basis as qualified candidates are identified

interested candidates should apply via linked in and include:

📌 Head of quality assurance operation (Ciudad de México)
🏢 Responsible Business Alliance
📍 Ciudad de México