Position: Customer Support Associate I Job Description
Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX to work in our Office, located in Periferico Sur.
What You'll Be Doing:
- Providing expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal teams.
- Collaborating with different teams and departments, including sales, planning, warehouse, transportation, quality, buyers, and many others.
- Analyzing data in a "Order to Invoice" perspective to find possible actions/solutions to take proactively.
- Providing status reports to the customer regarding open and closed orders.
- Acting as a first point of escalation after initial requests, regarding expedites, returns, order adjustments, upgrades, and cancellations.
- Retrieving order invoices, credit memos, packing slip reprints and other documentation required by the customer.
- Following up all cases assigned until final resolution.
- Interacting with customer portals, EDI signals and backlog tools.




- Working with ERP and CRM systems to ensure information accuracy.
- Taking eventual calls and meetings with internal or external teams.
- Receiving constant training and courses to ensure that your knowledge is always updated and compliant.

What You'll Need:
- Typically requires a 2-3 year degree and 2-4 years of experience or High school graduate with equivalent related experience.
- 1-2 years of customer service experience.
- Basic to intermediate knowledge of supply chain processes.
- Teamwork oriented skills.
- Intermediate to advanced knowledge of Microsoft Excel.
- Ability to communicate fluently in English.

Work Arrangement:
Hybrid: 3 days in office / 2 days work from home.
What's In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an adecuado job. That's why we offer competitive financial compensation, including various compensat

📌 Customer Support Associate I (San Pedro Tlaquepaque)
🏢 Arrow Electronics
📍 San Pedro Tlaquepaque