Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with integral automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.
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- Job Purpose**:
- Lead Customer contact in charge of Quality Customer Engineers (Answer the customer complaints through 8D´s, do fast response about issues, attend the customer with replacement material, sorting parts, give corrective actions) for ALL customers
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- Key Job Responsibilities**:
- Promote compliance with security standards in their area of influence and/or responsibility.
- Monitoring of PR’s, 8D’s, and Status by Claims to meet internal and customer requirements.




- Ensure customer protection and updating of the daily report in the event of quality failures.
- Follow-up of material returned by Claims or RMA from Internal Customers. Ensure delivery of material to manufacturing.
- Monitor scorecard or equivalent Warranty.
- Coordinate audits of actions related to action plans, PR and customer failures on the floor.
- Update and analysis of information for TED and special presentations.
- Coordinate sorting/reworks and campaigns at customer location required.
- Coordinate sorting/analysis according Customer priority with the Technical.
- Coordinate the customer meetings to present advance about the Claims.
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- Critical experiences required to be ready for this job**:
- Dealing with customers
- Problem solving (5Why’s, 8D, Fishbone, 5D)
- Quality tools (Control Plan, PFMEA, MSA, SPC)
- Automotive Industry experience
**Job Snapshot**
- Updated Date
- 24-Apr-2026
- Job ID
- J10790
- Job Discipline
- Customer Quality
- Location
Planta Chihuahua, Chihuahua, Chihuahua, Mexico
- Experience
- 8 - 10 Years
- Employee Type
- Full Time Employees
- Employee Subtype
- Regular

📌 Customer Quality Engineer I (Chihuahua)
🏢 Visteon
📍 Chihuahua