**Project description**:
As a REACT Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence for the client's Web platform.
**Responsibilities**:
Triage & Incident Ownership
Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
Maintain accurate, real-time incident timelines and post-incident documentation.
Troubleshooting & Restoration
Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
Cross-Team Collaboration
Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
Facilitate postmortems and continuous improvement actions.




Platform & Application Stack Awareness
Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
Service Quality & Process Excellence
Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
Recommend monitoring gaps to improve observability
**Skills**:
Must have
4+ years of experience supporting JavaScript with React v18+ with modern patterns, Vite (current build tool) and ES6 or equivalent experience
Advanced knowledge of software engineering standard processes such as versioning and versioning control, software packaging, and software release management using GitHub
Effective Communication (verbal + written)
Excel at triage or analysis of situations for production support
Nice to have
GraphQL / Apollo Client
TypeScript (strict mode)
SCSS / CSS Modules
React Hook Form
Vitest testing framework
Zustand (state management)OOO Experience
HTML, Java Script, CSS
Git/GitHub Code Repositories
**Other**:
Languages
English: A1 Beginner
Seniority
Regular
Guadalajara, MX, Mexico
Req. VR-
Front-end React
Cross Industry Solutions
24/04/2026
Req. VR-

📌 Core Support - Mid React Js (Guadalajara)
🏢 Luxoft
📍 Guadalajara