**Project description**:
As Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.
**Responsibilities**:
Triage & Incident Ownership
Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
Maintain accurate, real-time incident timelines and post-incident documentation.
Troubleshooting & Restoration
Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
Cross-Team Collaboration
Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.




Facilitate postmortems and continuous improvement actions.
Platform & Application Stack Awareness
Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
Service Quality & Process Excellence
Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
Recommend monitoring gaps to improve observability
**Skills**:
Must have
Bachelor's degree in computer science/information technology or related field
GraphQL (server + client)
3+ years of experience in supporting JavaScript with React v18+ with modern patterns or equivalent experience
Software packaging and software release management using GitHub
Effective Communication (verbal + written)
Excel at triage or analysis of situations for production support
Nice to have
HTML, Java Script, CSS
Git/GitHub Code Repositories
Datadog / Grafana (observability)
Docker / Kubernetes basics
Distributed system architecture
GitHub Actions / Advanced CI/CD
**Other**:
Languages
English: C1 Advanced
Seniority
Senior
Guadalajara, MX, Mexico
Req. VR-
C#/VB.NET
Cross Industry Solutions
21/04/2026
Req. VR-

📌 Core Support - Sr. Full Stack (Guadalajara)
🏢 Luxoft
📍 Guadalajara