Job Description
Position Summary
We are seeking a highly motivated and strategic Customer Product Quality Manager (CPQM) to lead customer product quality activities across multiple product families within the segment. This position serves as the primary regional quality interface between customers, manufacturing plants, R&D; centers, and commercial organizations to ensure consistent product quality performance, customer satisfaction, and long-term business success.
The CPQM is responsible for driving customer-focused quality strategies, coordinating complex quality investigations across multiple manufacturing locations, and leading cross-functional improvement initiatives throughout the product lifecycle. The role provides governance and oversight of customer quality performance, warranty trends, field quality issues, and product-related escalations while ensuring alignment between customer expectations, engineering requirements, and manufacturing execution.
This position operates at a segment level, supporting multiple production sites and product families across the region.




Key Responsibilities
Customer and Segment Quality Leadership
- Serve as the regional quality representative for assigned customers and product families within the segment.
- Build and maintain strong relationships with customer quality, engineering, warranty, and purchasing organizations.
- Drive customer satisfaction through proactive quality management, effective communication, and timely resolution of escalated issues.
- Represent the segment in customer reviews, business assessments, quality performance meetings, and escalations.

Product Quality Governance
- Establish and maintain a comprehensive customer product quality strategy across multiple plants and product lines.
- Monitor and analyze customer scorecards, warranty performance, field returns, quality KPIs, and customer-specific requirements.
- Identify systemic quality risks and lead cross-functional initiatives to improve product pe

📌 Customer Product Quality Manager (Silao de la Victoria)
🏢 Aumovio
📍 Silao de la Victoria