Position Summary
The Business Solutions Representative Representative is responsible for developing and servicing a portfolio of clients (Agents), for our Vietnam market, through telephone visits, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.

Duties and Responsabilities

Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.

Conduct and document regular telephone outreach across the assigned territory.

Monitor pricing and report on trends or discrepancies.

Follow up with inactive agencies.

Develop and implement business plans to support regional goals.

Identify and prospect new business opportunities within the assigned territory.

Prepare and submit reports on competitor activity.

Provide support and assistance to sales field staff as needed.

Oversee the full onboarding and installation process for new agencies.

Support, and develop new agents to ensure operational readiness.

Maintain and increase transaction volume within the assigned territory.

Ensure sustained and growing profitability of transactions in the territory.

Grow and manage the portfolio of assigned agencies.

Track, follow up, and resolve issues reported by agents and field staff.

Maintain full availability to respond to operational and business needs.

Collaborate effectively in a team environment to achieve common objectives.

Qualifications

Fully bilingual Hindi & Bangali /Spanish

Needs to have US visa,



as frequent travel to the US is required

Understanding of the sales cycle, with the ability to close deals

Ability to prospect, close, follow up, ability to negotiate

Exceptional verbal and written communication skills with a high level of confidence

Creative thinker and must have the ability to solve critical problems

Ability to multitask and manage business conflicts

Ability to analyze the market and target potential customers

Strong internet research skills

Excellent presentation skills, verbal and written communication skills, and interpersonal skills

Very organized and attentive to details. Disciplined and dedicated

Tracking and multitasking capabilities

Ability to handle a fast paced environment and challenging workload

Highly motivated with a strong desire for success

Based on experience and judgment to plan and achieve goals

Desire to be successful, competitive, optimistic, persuasive, upright

Excellent attitude

Service skills and proactive solutions

Must be an expert in handling CRM software and other common computer programs such as Power Point, MS Word, Outlook and Ms Excel

Goal oriented and believe in teamwork

Must be adaptable, professional, courteous and motivated, and must function well individually or as a member of a team

Working Conditions

General office working conditions, time availability is required, frequent travel (foreign and domestic) is required. Availability to work on weekends.

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📌 Business Solution Representative-Rest of World (Centro-Norte)
🏢 Hard Yaka
📍 Centro-Norte