**RESPONSIBILITIES**
- Provide second-level user support for hardware and software issues.
- Assist in hardware and software installation/configuration according to corporate policies and guidelines.
- Aid in troubleshooting and diagnosing hardware/software errors.
- Support PC replacement programs and emergency equipment exchanges.
- Provide hands-on assistance for IT project implementations.
- Help with local backup operations in alignment with corporate policies.
- Maintain confidentiality on all user data and related information.Perform miscellaneous job-related duties as assigned.
**QUALIFICATIONS**
- A+ certificate or 1-2 years’ experience in an end user support environment
- 1-3 years of experience in MS Windows desktop operating system deployment.
- Basic understanding of Software Distribution and Patch Management tools.
- Experience with ITSM systems like ServiceNow.Basic knowledge of network infrastructure and security principles.
**PHYSICAL & ENVIRONMENTAL DEMANDS**
- Medium lifting (30 lbs. - 45 lbs.)Frequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs,



ladders).
**TIME TRAVEL REQUIRED**
10%
**OUR CORE PRINCIPALS**: Safety _. Integrity. Respect. Teamwork. Inclusion.**OUR STRATEGIC PRIORITIES**
- High-Performance Culture
- Customer Focus _
- Operational Excellence _
- Innovation _
- Financial Strength**VERTIV BEHAVIORS**
- _Own it _
- _Act with urgency _
- _Foster a customer-first mindset _
- _Think big and execute _
- _Lead by example _
- _Drive continuous improvement _
- _Learn and seek out development _
- _Promote transparent & open communication**About Vertiv**
**Work Authorization**
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
**Equal Opportunity Employer**#LI-JM1

📌 IT End User Services Analyst (Tijuana)
🏢 Vertiv
📍 Tijuana