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**- Job Description (for external posting)**
**About the role**
We’re looking for a **Senior Project Manager** with experience in **client connectivity and onboarding** for **payments and liquidity** solutions. This role leads **multiple complex implementation and integration projects**, ensuring strong technical delivery, smooth transitions, and an excellent client experience.
You’ll work with corporate clients and/or financial institutions, coordinating internal and external teams across **local, regional, and general** stakeholders, and acting as the central point of contact for **scope, timelines, risks, issues, and dependencies**.
**Key responsibilities**
- Lead and manage complex onboarding projects for digital channels and connectivity, including **corporate banking portals**, **APIs**, **Host-to-Host (H2H)**, and **SWIFT connectivity**.
- Provide **pre-mandate** support (including **RFI/RFP**), bringing consulting, project management, and technical expertise to shape the right solution.
- Ensure the technical design and implementation align with client objectives and deliver solutions that are **robust, scalable, and efficient**.
- Proactively identify and manage **technical blockers** that could impact successful delivery.
- Facilitate **technical workshops** with clients to understand automation goals and end-to-end processes.
- Coordinate internal stakeholders (e.g., **Client Service/Sales, Coverage, Product, IT, Operations, Legal**) and external parties, ensuring clear communication of **status, risks, and issues**.
- Manage a portfolio of implementation and integration projects, including **pilots of new products/services**.
- Ensure clients can operate accounts and services “as expected” and that acceptance criteria are met before project closure.
- Drive timelines to optimise **time-to-revenue**,



prioritising strategic/high-value clients.
- Promote continuous improvement of client experience (e.g., initiatives supporting **NPS**) and channel feedback into product teams.
- Stay current on industry trends, technology, and payments regulation; represent the organisation at **industry events** where relevant.
- Simplify and challenge existing processes to improve efficiency and delivery quality.
**Required / preferred experience**
- Strong experience managing complex **project delivery**, ideally within **payments, cash management, or treasury** environments.
- Proven experience in **client-facing** roles and senior stakeholder management.
- Solid knowledge of **payments and liquidity** products and understanding of **regional payment types** with a global perspective.
- Knowledge of integration standards and practices, including **ISO 20022**, and strong understanding of **testing processes and methodologies**.
- Understanding of the industry shift from **SWIFT MT to MX (ISO 20022)** and its impact on corporate and/or financial institution clients.
- Ability to manage multiple priorities and deadlines in parallel, with a strong results focus.
- Excellent written and verbal communication and influencing skills, adapting style to different audiences.
- Analytical, structured problem-solver; comfortable working under pressure.
- Familiarity with **design thinking** (preferred).
- Additional languages (preferred).
**What we offer**
- A high-impact role shaping client experience and business growth.
- Exposure to global programmes, payments technology, and connectivity transformation.
- A collaborative, inclusive environment with strong development opportunities.
**How to apply**
Submit your updated CV and a short summary of relevant projects (integrations, connectivity, APIs, SWIFT, ISO 20022, etc.).
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Link: Lista de objetivos - Gestión de objetivos - SAP SuccessFactors

📌 Client Change Management Team Lead of Gps Client Connectivity (Cuauhtémoc)
🏢 HSBC Global Services
📍 Cuauhtémoc