**Client Engagement Manager - B2B SaaS**:
**Employment Type**:Long-term Contractor
**Location**:LATAM (100% Remote)
**Schedule**:Full-time | Pacific Time (PT) overlap required until 6:00 PM PT
**About Our Client**:
Our client is a fast-growing consultancy specialized in helping B2B SaaS and technology companies unlock and monetize their value. They partner with growth-stage software companies to transform pricing from guesswork into a strategic growth lever through structured frameworks, hands-on guidance, and proven methodologies.
Their team consists of high-performing professionals passionate about delivering measurable business impact and helping SaaS companies scale more effectively.
**The Role**:
The Client Engagement Manager owns the entire client journey — from initial prospect outreach and sales conversations through engagement delivery, project coordination, and long-term relationship growth.
This is a highly cross-functional role combining elements of Sales, Account Management, Customer Success, and Project Management. You will act as the single point of accountability for each client engagement, ensuring a seamless experience from the first conversation to program completion and beyond.
Reporting directly to the VP of Strategy & Analytics, you will work closely with internal teams and client stakeholders to maintain alignment, drive accountability, manage risks, and identify opportunities for continued partnership and growth.
This is a remote role, with occasional in-person team meetings in San Diego.
**Responsibilities**:
- Own the complete client lifecycle, including prospect outreach, sales qualification, proposal delivery, engagement kickoff, project execution, post-program follow-up, and long-term relationship management.
- Drive pipeline development by identifying, engaging, qualifying,



and converting B2B SaaS prospects into client engagements.
- Build trusted relationships with executive stakeholders and become a strategic advisor throughout the client journey.
- Own project plans, timelines, milestones, and dependencies across active engagements, ensuring projects remain on track and within scope.
- Proactively identify and address engagement risks, including scope creep, timeline delays, budget concerns, and client satisfaction issues.
- Coordinate internal teams and external stakeholders to ensure deliverables, decisions, and workstreams remain aligned.
- Monitor client health and engagement success, proactively addressing challenges before they impact outcomes.
- Identify and drive expansion opportunities, including upsells, cross-sells, renewals, and future engagements.
- Maintain clear and consistent communication through status updates, meeting summaries, action plans, and executive-level discussions.
- Leverage AI tools to improve efficiency across research, documentation, client communication, project tracking, and execution workflows.
- Build and continuously improve processes, systems, templates, and best practices that support a scalable and consistent client experience.
**Skills & Experience**:
- 5+ years of experience in client success, account management, consulting, professional services, project management, or a similar client-facing role within SaaS or technology environments.




- Proven experience managing complex, multi-stakeholder client relationships with accountability for business outcomes, not just project coordination.
- Demonstrated ability to manage both commercial conversations and client delivery processes.
- Strong understanding of B2B SaaS business models, growth-stage companies, and customer lifecycle management.
- Excellent organizational and project management skills, with the ability to manage multiple concurrent engagements and priorities.
- Strong communication and relationship-building skills, with confidence interacting with senior leaders and executives.
- Ability to create structure in ambiguous, fast-moving environments and proactively solve problems.
- High level of ownership, accountability, and attention to detail.
- Experience using CRM platforms such as HubSpot and project management tools such as Asana, Jira, or similar.
- Comfortable working in AI-enabled environments and actively leveraging AI tools to improve speed, quality, and consistency of work.
- Bachelor’s degree required; certifications such as PMP, CSM, or equivalent are a plus.
**What Will Make You Stand Out**:
- Previous experience working in B2B SaaS, consulting, client strategy, implementation, or professional services environments.
- A strong commercial mindset with experience driving revenue growth through upsells, renewals, or expansion opportunities.
- Ability to build scalable processes and bring structure where none exists.
- Experience managing executive-level relationships and navigating complex stakeholder environments.
- A proactive mindset focused on continuous improvement, operational excellence, and leveraging AI to maximize productivity.
**About the

📌 Client Engagement Manager - Saas Startup (Tijuana)
🏢 ScaleUp
📍 Tijuana