At Ball, integrity and trust are the foundation of who we are. Guided by our core values —"We Care. We Work. We Win."— we create a culture where every voice matters, and every idea drives progress.
Together with our integral employees, customers, and partners, we’re turning bold sustainability goals into reality and shaping a future we can all be proud of.
Primary Purpose Of The Position
As a Customer Service Representative specializing in manufacturing, you will be the primary liaison between our customers and our internal production, sales, and logistics teams. Your main goal will be to ensure high customer satisfaction by managing inquiries related to products, orders, lead times, and shipments. This dynamic role requires an organized individual with a sense of urgency and strong problem-solving skills to navigate the complexities of production schedules and delivery timelines
Essential Responsible Areas
- Serve as the primary point of contact for customer inquiries via phone, email, and chat responding professionally and in a timely manner.
- Process customer orders, changes,



and returns efficiently and accurately
- Ensure customer adherence to order guidelines within guidelines and proactively recommend improvements to order management processes
- Coordinate with the graphics, master data, IT, production, shipping and quality departments to track order status, verify delivery dates, expedite shipments, and provide accurate lead times to customers
- Resolve customer complaints and issues regarding orders, billing, or damaged goods, working with internal teams (e.g., Quality Control, Accounting) to find appropriate solutions
- Maintain accurate business data within the ERP system to support order processes
- Provide feedback to management and other departments regarding recurring customer issues and opportunities to facilitate continuous process improvement
- Foster and maintain effective working relationships within the department, division, group, and organizatio

📌 Specialist Customer Order Fulfilment (Santiago de Querétaro)
🏢 Ball
📍 Santiago de Querétaro