**About Us**:
Integral, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.
We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.
At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
**- The Role**:
What if your skills mattered more than your job title?
Our Insights & Intelligence (I&I;) team are experts in data-powered
- talent services and solutions. Our purpose is simple: to understand our clients’ needs and use this understanding, combined with knowledge and expertise, to find, process, and analyse complex datasets to inform talent acquisition teams. We value user experience and ensure we’re supporting people in making hiring decisions with intelligence they can trust.
The Manager, I&I; Hub Operations is an operational leader within the I&I; Hub and is responsible for best-in-class service delivery and people management. The I&I; Hub Manager will lead and inspire an I&I; delivery Hub team supporting a portfolio of clients and collaborate with I&I; colleagues within I&I; Partners and Data Strategy to implement new approaches and best practices. The Manager, I&I; Hub Operations plays a critical role ensuring effective delivery of I&I; output across the hub teams and alignment with broader I&I; objectives.
**Stakeholders**
- External: N/A
- Internal: I&I; Partners, I&I; Hub teams, Data Strategy, Research Lab
**People Manager -**Yes
**Reports to** -Senior Manager, I&I; Hub Operations




**Career Level**-Manager - 4
**This role is hybrid if based in Monterrey working 1 day per week at our AMS Monterrey office.**
**Key Accountabilities**:
What you’ll do:
**SERVICE INNOVATION / EVOLUTION**
- Regional I&I; Hub Strategy Support - provide operational insight around I&I; Hub
- delivery to support Regional I&I; Hub leadership to create service innovations,
- identifying opportunities to evolve market leading client solutions
- I&I; Partner Connectivity - partners with I&I; Partner team, to understand client business objectives and data priorities to inform I&I; Hub team’s service development and deploy I&I; Hub operational teams where appropriate
- Continuous Improvement and Evolution - supports deployment and adoption of I&I; services and data governance standards across I&I; Hub team, supports delivery of CI, Operational Excellence or other transformation programmes within the I&I; Hub to ensure alignment with broader AMS strategy and recommendations including process reviews, ways of working, tools, and techniques
**PEOPLE**
- Role model AMS leadership behaviours
- Lead and manage a team within I&I; Hub matrix environment for both performance and operations aligned to regional client portfolio I&I; Hub team activity
- Support the development of AMS talent for the future through a robust methodology for hiring, induction, objective setting, performance management, continuous development, succession planning, wellbeing,



inclusion, engagement and retention - make I&I; a great place to work
- Build a culture within the I&I; team which builds pride in I&I; and the value it creates. Act as an advocate for this across AMS and Client base
- Act as a role model at all times in building collaborative partnerships that work effectively across a heavily matrixed structure, enhancing I&I;’s reputation within the business
**OPERATIONS**
**I&I; Hub Delivery**:
- Lead and drive the team to ensure that performance, productivity and customer satisfaction are delivered in line with AMS and client expectations, managing any escalations as they arise
- Monitor team performance, current and forecast workload to ensure that team capacity is manageable, and deadlines are achieved
- Lead delivery of I&I; Hub service in line with budget and forecasts
- Owns I&I; Hub delivery, ensuring timely delivery of actionable insights that enhance client operations and support decision-making processes
- Matrix Team Leadership - ensure effective collaboration and knowledge-sharing across the I&I; Hub team to drive innovation and efficiency, fostering a culture of collaboration, operational excellence, and continuous improvement
- Quality Standards - ensures that the team’s outputs are rigorously tested, validated, and audited in line with the Data Governance team’s quality standards, assessing any discrepancies and analysing trends for CI to deploy continuous improvement plans
**CLIENT / STAKEHOLDERS**
- Trusted Advisor - build and nurture strong relationships with I&I; Hub teams, answering questions and advocating for the Regional I&I; Hub operational delivery and performance supporting client contractual requirements
**FINANCIAL / COMMERCIAL**
- Budget Ma

📌 Manager, Insights and Intelligence (I&i) (Monterrey)
🏢 Alexander Mann Solutions
📍 Monterrey