EPAM Systems is seeking a Service Delivery Manager to oversee service operations and ensure AMS services align with ITIL, meeting SLA/KPI commitments. You will coordinate multidisciplinary teams, lead critical incidents, and drive continuous operational improvement for reliable services at scale.
You will act as the main liaison between clients and support, development, and infrastructure teams, monitor performance, and produce executive reports to inform strategic decisions.
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📌 Global Service Delivery Lead – ITIL & Incident Response (Veracruz)
🏢 Epam Systems
📍 Veracruz
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