Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT - experienced individuals who embrace our core values of respect, innovation, integrity and impact.
Responsible for providing friendly and efficient service to clients, agents, partners, and anyone contacting Viamericas through phone lines. The Business Solutions Representative - Africa uses various information systems to store data related to phone and chat interactions. The role is also responsible for developing and managing a portfolio of clients (Agents) through outbound calls, building commercial relationships that enable negotiations to increase transaction volume and profitability for Viamericas.
Responsibilities




- Provide excellent customer service and solutions for inbound and outbound calls.
- Respond to phone calls and chat communications following the Company’s quality guidelines.
- Collect information through customer service processes and update contact records according to Company procedures.
- Monitor transactions by contacting customers, agents, beneficiaries, and payers as needed, documenting interactions in Salesforce CRM. Follow up and resolve issues reported by agents and field staff.
- Monitor competitor landscape information and coordinate exchange rate adjustments related to pricing and profitability.
- Communicate effectively and professionally with other departments as needed, following Company processes.
- Complete required documentation for the Legal and Compliance Departments when necessary.
- Maintain and increase transaction volume within the assigned territory.
- Maintain and improve profitability of transac

📌 Business Solution Representative- ROW (Tijuana)
🏢 Viamericas
📍 Tijuana