Senior Engineer

- Manage Product Backlog, Business Processes at program/enterprise level, Stakeholder Management, Product roadmap and vision, Design product blueprint
- Product Management: Business Consultant

Experience Range

Entry-level role for candidates with at least : 0-2 years of relevant experience, including exposure to application support or healthcare technology.

Key Responsibilities

- 1. Execute routine maintenance, validation, and support tasks for Epic healthcare applications under supervision.
- 2. Assist with test execution, ticket updates, documentation, and basic application troubleshooting.
- 3. Support scheduled upgrades, onboarding activities, and security or access-related requests within provider or payer workflows.
- 4. Participate in department build support or payer-platform support activities as assigned.
- 5. Document work clearly in Jira, knowledge articles, test evidence, and support records.
- 6. Incorporate coaching from experienced professionals into daily tasks and participate in structured onboarding.

Required Skills

- 1. Basic proficiency with Jira or similar ticketing and documentation tools
- 2. Familiarity with healthcare application support or enterprise technology environments
- 3. Understanding of software testing principles and validation processes
- 4.



Exposure to Epic terminology, workflows, or healthcare IT concepts
- 5. Ability to follow structured procedures and document technical work accurately

Preferred Skills

- 1. Experience with Epic modules such as Ambulatory, Healthy Planet, MyChart, Cadence, or Prelude
- 2. Exposure to payer-platform workflows including claims, enrollment, or care management
- 3. Familiarity with security, privacy, or compliance requirements in healthcare technology
- 4. Basic knowledge of SQL or data querying for support and validation tasks
- 5. Experience with software testing or systems analysis in healthcare settings

Desired Qualifications

- 1. Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field
- 2. Interest in pursuing Epic certification or training based on performance and eligibility
- 3. Completion of healthcare orientation or Epic terminology education (preferred)

Additional Information

Epic Analyst I is an entry-level application support role with structured onboarding, supervised delivery, and potential Epic training. Candidates must be comfortable working U.S. business hours and committed to long-term specialization in Epic healthcare technology.

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