Whirlpool Corporation seeks a Manager CX & Consumer Journey to lead the regional strategy for mapping, analyzing, and optimizing the end-to-end consumer journey across Whirlpool Latam. The role targets experts from retail, consumer goods, or CX environments, focusing on journey analytics, root-cause diagnostics, and experience architecture.
The idóneo candidate blends CX mapping expertise with strong analytical rigor to reduce friction, lift NPS/CSAT/CES/LTV, and drive multi-country
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📌 Head of CX & Consumer Journey - LatAm (Remote) (Ciudad Apodaca)
🏢 Whirlpool
📍 Ciudad Apodaca
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