EPAM Systems is seeking a Service Delivery Manager to serve as the primary client point of contact, ensuring AMS services align with ITIL and meet SLA/KPI commitments. You will coordinate multidisciplinary teams, lead critical incident responses, and drive continuous operational improvement—apply to help deliver reliable services at scale.
Responsibilities include governance, liaison with clients and teams, incident coordination, war room leadership, and delivering regular service performance
📌 Global Service Delivery Lead: SLA, Incidents (Morelia)
🏢 Epam Systems
📍 Morelia
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